IT SUPPORT SPEC B
Duties: Join a growing, collegial, department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Manager for Academic Support. Typically interact and consult with Faculty, Adjuncts, Clinical Programs, Institute and Center users daily. Provide instructional, research, desktop and application support. Lead implementation on new Focused Support initiative. Analyze requirements for technology solutions to improve business processes and workflows. Develop new faculty secure desktop standard. Work to improve adopted security and privacy solutions, protocols and methods. Develop new Digital First initiative. Implement improved methods for sharing data and eliminate paper. Provide technical expertise, hardware/software support, and training. 40 hr/wk schedule. When necessary, work extended hours and occasional weekends; vacation may not be taken in August/September.
Qualifications: A Bachelor's Degree; 1 year of experience or equivalent combination of education and experience is required. Skills must include advanced knowledge of Windows 10, Mac OS, O365, Canvas, Panopto, Zoom; various Instructional Technologies including Mersive; Dell and Apple systems. Experience working in a Law or Academic support position preferred. Immediate availability preferred.
Reference Number: 56-26967
Salary Grade: B
Employment Type: Exempt
Org: Information Technology Services
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: E-Information Systems/Technology