Outreach Program Manager

Oct 13, 2017
Institution Type
Four-Year Institution

Stanford University

Outreach Program Manager

Job Number:

Note: Not all unique aspects of the job are covered by this job description

BACKGROUND The Knight-Hennessy Scholars program is Stanford's multidisciplinary, graduate-level scholarship focused on preparing the next generation of global leaders to address the complex challenges facing the world. Starting in fall 2018, Knight-Hennessy Scholars will annually select up to 100 high-achieving students with demonstrated leadership and civic commitment, who will receive full funding to pursue a graduate education at Stanford. In addition to the core Stanford degree program, each scholar will have additional opportunities for leadership training, mentorship, and cohort-based experiential learning.

JOB PURPOSE: The Outreach Program Manager will arrange outreach and recruiting activities for the Knight-Hennessy Scholars program. He/She will coordinate more than one hundred information sessions at college campuses worldwide, as well as several large-scale events at Stanford. He/She will also develop and maintain partner relationships at Stanford and support key admission processes (seasonal reader logistics, Immersion Weekend, data integration, degree program communications). Under minimal supervision the Outreach Program Manager will coordinate the customer service operations for the program serving as the first point of contact for questions and concerns from prospects and partners.

The ideal candidate is a creative problem-solver and an enthusiastic team player with experience in coordinating communications, events, and projects. He/She will exhibit solid judgment, an innovative spirit, technical expertise, and the ability to navigate ambiguity. A successful candidate will also exhibit a commitment to excellence in managing both complex and simple projects simultaneously in a fast-paced, start-up-like environment.

  • Coordinate logistics from Stanford campus for 100+ off-site global events.
  • Support Admission Officer(s) in planning and delivering extensive domestic and international recruiting schedule.
  • Manage customer-facing operations for the program, responding to inbound telephone, email, and web-based questions and concerns with accurate and timely information.
  • Serve as a resource and first point of contact for the candidates invited to participate in the interview process.
  • Cultivate relationships within Stanford and at other institutions. Deliver an exceptional experience for all stakeholders that helps to build brand advocates.
  • Keep track of correspondence and interactions with Stanford colleagues, groups, and external partners using customer relationship management (CRM) system. Manage specific CRM processes.
  • Gather and analyze data to provide reports. Actively participate in efforts to improve processes and systems.
  • Assist in the development and inventory management of admission materials.
  • Track program progress against goals and schedule.
  • Support additional admission activities including seasonal reader trainings, Immersion Weekend, etc. Coordinate associated vendors.
  • * Other duties may also be assigned MINIMUM REQUIREMENTS:
    Education & Experience:

    Bachelor's degree and one year relevant experience or combination of education and relevant experience.

    Knowledge, Skills and Abilities:
  • Demonstrated ability to manage multiple tasks and projects simultaneously.
  • Excellent program, event, and project management skills.
  • Excellent interpersonal skills.
  • Strong oral, reading comprehension, and written communication skills.
  • Strong organizational, planning and time management skills.
  • Analytical and problem solving skills.
  • Ability to work independently to meet expected deadlines and schedules.
  • Ability to navigate ambiguity.
  • Technically savvy.
  • Team player. Certifications and Licenses:
  • Frequently perform desk based computer tasks, seated work and use light/ fine grasping.
  • Occasionally lift, carry, push pull objects that weigh up to 10 pounds.
  • Rarely stand, walk, use a telephone and write by hand. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • May work extended or non-standard hours based on project or business needs.
  • Occasional local and overnight travel may be required. WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu. Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    Job: Marketing

    Location: Other
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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