Academic Instructional Support Specialist

Carrollton, Georgia
Oct 13, 2017
Institution Type
Four-Year Institution

Classification Title

Position: Academic Instructional Support Specialist

Division: Academic Affairs

Department: eCore

Nature of Work

Provides academic instructional support services to faculty and students in our online programs, as well as support for virtual classroom technologies and related services for faculty, students, and staff; Serves as an Institutional Administrator liaison with the Board of Regents for the state-wide LMS. Manages the administration of our online LMS which includes: user management. Includes testing in collaboration with the BOR, users, and third-party vendors; Provides Level 3 user-support, troubleshoots LMS issues and processes, reporting back to the BOR and USG user-community and participating in server maintenance as needed; Designs, delivers, and manages media-rich online faculty orientations and development programs, related to preparing and supporting faculty teaching in online courses. POC for all faculty in need of LMS and online course support; Implements, serves as administrator, and provides level 3 support on of a variety of distance learning software (outside of LMS), services, and initiatives with course and program impact. Provides feedback to Director on emerging technologies, assists with purchasing, and other duties as assigned; Promotes eCore faculty support and professional development via electronic correspondence and Social Media utilizing industry standard resources, multimedia, and web applications. Manages and maintains the online Faculty Community housed in the LMS; Mentors faculty and staff and actively promotes a focus on good online teaching practices as well as facilitates development of cutting-edge delivery models that promote accessibility, scalability, and student success. Other related faculty support responsibilities as requested by director, associate dean or dean.

Required Qualifications

Bachelor’s Degree and 3-5 years of related experience; Job requires extended hours during peak work periods as determined by the Dean or Associate Dean

Preferred Qualifications

Experience developing web content and asynchronous learning modules; Experience supporting online learning faculty and students in higher education or other setting; Experience working with Brightspace by D2L (or alternate LMS), related distance education technologies and tools (online audio/video, etc); Demonstrated ability to interact in a diverse, multi-cultural community of educators and learners; Ability to prioritize multiple, completing tasks and meet deadlines in a fast paced team environment; Thorough knowledge of and experience using a variety of distance education technologies; Demonstrated knowledge and understanding of both current practices and emerging trends in distance learning and technologies related to this field.


$45,540 minimum to $58,632 midpoint

Physical Requirements/Working Conditions

Standard office conditions. Ability to move about the office freely, communicate without restriction, lift up to 30 pounds and sit for long periods of time.

Work Hours


Notice to Applicants

Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.

Posting Date

10/13/2017 – 10/27/2017


  1. Required Documents: Resume, cover letter
  2. Optional Documents: up to 2 letters of reference, salary history, curriculum vitae, other

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