ANALYST, IT (Project Manager)

Location
Durham, NC
Posted
Oct 13, 2017
Institution Type
Four-Year Institution

diversity employer



ANALYST, IT (Project Manager)
Duke OIT - Projects, Adoption, Communication & Engagement

POSITION SUMMARY:
On behalf of the Office of Information Technology, this position will identify, plan, direct and manage IT related projects for the University that span a wide variety of technologies and complexities. The projects will range from well-developed ones to new ideas that require incubation and development into larger projects. Assigned projects will address questions of need, feasibility and approach related to potential technology and business initiatives at Duke. He/she is expected to be a strong innovator, capable of leading and organizing multiple projects of a complex nature that cross departmental and operational boundaries. The person holding this position is also responsible for managing the processes by which the artifacts (planning templates, project records, architectural roadmaps, user support specifications, etc.) are designed, created and communicated to ensure that implemented services are soundly and appropriately incorporated into the daily IT support structure.

DUTIES & WORK PERFORMED: include, but not limited to...
Through outreach, act as link among participants on projects; make connections among groups and individuals who are working on similar projects. Work with constituents across campus to assess needs and user requirements for existing or emerging technologies; from assessment, develop project plans to achieve desired results, including researching best practices, planning, implementation and maintenance requirements. This includes close interaction with OIT's Sr. Leadership team and others who are responsible for operational activities

Direct collaborative cross-functional teams comprised of IT and operational staff and/or user constituents, both internal and external to OIT; develop and manage project budgets, addressing both financial and human resource requirements; develop task breakdowns and project schedules to ensure that they are on-time and in-scope to produce high quality results in accordance with stated project goals.

Act as liaison among various computing groups to ensure openness, sharing, and collaboration at all relevant levels. Work with groups on campus to help give their innovations presence and help incubate their ideas and projects. Work to get buy-in from stakeholders on relevant projects to ensure sustainability.

Ensure that all groups/staff necessary are adequately represented and involved in projects and process. Ensure that roles of team members are being performed (or allowed to be performed) by appropriately reviewing progress and working with other project managers and/or functional managers to prioritize and resolve problems with dependencies between projects and/or other activities. Help develop trusted partnerships among computing groups.

Develop and implement process for keeping sponsors, IT Directors and interested audiences up-to-date on progress of projects including summary of project status, highlights of significant risks, problems and dependencies. Provide input and possible solutions to priority/resource conflicts. Maintain a project calendar of events and resources. Also provide appropriate form of these reports to interested campus constituents and ensure that details are communicated appropriately.

Plan for the analysis and delivery of ongoing customer support and maintenance needed to move the project and services into a sustainable production environment by facilitating the development of Service Level Agreements and other processes between functional groups. Continue to maintain interface with constituent base to assess adequacy of service and support; make recommendations for enhancements to the service or technology as needed.
Perform complex process analysis functions for a variety of operational and service areas within the Office of Information Technology (OIT) and between OIT and other university business units, documenting existing processes, performing gap analysis and making recommendations based on best practices for changes to improve operational effectiveness and cost savings. This may require floating between operational areas, reporting to one senior level administrator, but working operationally for and accountable on a daily basis to the owner of the current process analysis project(s). Deliverables will primarily be written summaries of existing business/operational processes, broken down and clearly articulated into individual steps/tasks, and accompanied by specific, detailed written recommendations for changes/improvements.
Serve as a consultant within OIT to foster a culture that embraces formal approaches to service life cycle methodology and project management.

SUPERVISORY RESPONSIBILITIES:
NONE
EDUCATION:
BS or BA degree or equivalent combination of relevant education and experience in technical or management field related to information technologies. Two - four years experience as a project manager and/or manager in a technology-related role that involved the management and oversight of projects, project milestones, and/or project teams.

EXPERIENCE & SKILLS:
Required:
Must show an ability to build, maintain, and develop relationships; proactively monitor project and employee needs and priorities, and encourage an atmosphere of trust, collaboration, openness and communication. Should be well organized and posses demonstrated leadership and team building ability.

Must be comfortable managing high-risk projects - must be strategic, responsible and careful. This position requires an individual who excels at working independently.

Experience in medium - large-scale project management

Excellent verbal/written communication and presentation skills

Ability to effectively lead, communicate and/or consult with users and technical staff and apply change management skills to influence formal and informal networks within various levels of the University

Excellent facilitation and interpersonal skills

Excellent time-management and organizational skills

Strategic and analytical thinking skills with an ability to solve problems and make decisions

Self motivated and goal-oriented

Preferred:
Experience in Higher Education in IT operational, project mgmt or analysis areas
Knowledge of IT operational processes and best practices
Broad conceptual understanding of multi-platform computing environments
Solid understanding of underlying IT components and/or drivers


Requisition Number
401339944

Location
Durham

Duke Entity
CENTRAL ADMIN MANAGEMENT CTR

Job Code
2423 ANALYST, IT

Job Family Level
C

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Refer to Job Description

Auto req ID

94347BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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