Student Financial Services Counselor (1772)
Under the guidance of the Associate Director, SFS Counselor will be responsible for answering financial aid processing questions and facilitate student account transactions. Provide start-to-finish student financial service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance. Offer pro-active and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues related to student finance. Individual must be committed to quality, exercise authority to implement changes and exceptions to student records while provide first class customer service to Pratt's students and families.
- Counsel, advise, investigate, problem-solve, and resolve questions from current and previous students, parents, staff, faculty, other third parties and the public. Provide advising to students (&parents) with in depth financial aid questions concerning FAFSA applications, explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas.
- Accurate processing of all student payment transactions including but not limited to; credit card, paper checks, e-checks, cash, wires, peer transfer, etc.
- Assist with Pratt's communication plan/outreach activities to support student success (including, but not limited to, contacting students with high debt loads, students with incomplete FA files, no-show students, students with pre-requisite errors, etc.).
- Responsible for distribution, collection and follow-up required, of all application materials necessary to complete the financial aid process.
- Responsible for collection efforts for students currently enrolled by assisting students and families in securing financing. Proactively contacts students with debit balances to ensure they are well informed and, if necessary, assists students and families with the necessary financial planning required helping meet their financial responsibilities to the Institute.
- Work with collection agencies to minimize bad debt for students who are no longer attending the Institute. Adheres to the Institute's policy by tracking students through the AR aging process.
- Provides first class student-focused support, utilizing workshops, individual appointments, web tools, email, social media and telephone contact.
- Generates reports to determine when students Financial Aid File is complete and ready to be submitted to Common Origination and Disbursement (COD) and resolve COD origination and/or disbursement rejections.
- Assists in administration of America Reads Program and maintains positive community service relations; dissemination of student employment & FWS paychecks; perform other job-related duties as assigned.
Education: Bachelor's degree required; Master's degree preferred.
Experience: One year of training in student accounts and/or traditional financial aid office.
Knowledge and Skills:
- Proficient in Microsoft Office Suite required (Word, Excel, Access and PowerPoint).
- Working knowledge of Ellucian Colleague or other student information systems preferred.
- Excellent verbal and written communication skills required.
- Ability to work independently and as a team player, to take initiative, and to manage multiple tasks and projects simultaneously in a dynamic fast pace customer service environment.
- Ability to maintain confidentiality of records and information with superior organizational and problem resolution skills.
- Ability to analyze and interpret data to make independent decisions and be accountable for those decisions.
- Strong interpersonal skills with both parents and student populations.
- Ability to establish and maintain working relationships with staff, faculty, and students from diverse backgrounds, as well as demonstrated level of cultural competence.
Please submit your cover letter, resume including salary history and requirements, and the names and contact information for three professional references.
PRATT INSTITUTE IS AN EQUAL OPPORTUNITY EMPLOYER AND RECOGNIZES AND VALUES THE BENEFITS OF A DIVERSE WORKFORCE