Wireless Market Manager

Mobile Management LLC
San Francisco, CA
Oct 12, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Mobile Management LLC Market Managers run all aspects of the wireless retail business including, but not limited to, financial management, business operations, customer service and retention, promotions, inventory, employee training and development.

Roles and Responsibilities

• Assure fulfillment of all net sales and revenue goals, including developing sales strategies and tactical application

• Assume direct accountability for all customary store operations

• Institute and maintain adherence to budget

• Develop retail staff through training and coaching

• Analyze business trends, track competitor landscape, share best practices with other stores

• Participate in the staffing process for the store, including hiring, on-boarding and performance management

• Promote positive customer experience through modeling great customer service and handling escalations

• Demonstrate solid technical competence for all products and services sold

• Engage in community activities and business development that support business goals

• Assume ownership of issues, proactively identify challenges and develop improvement plans

• Conduct employee meetings and operations reviews

• Maintain relationships with District Manager to keep abreast of changes, potential customer issues and assist with resolution of issues

Required Qualifications

• 3 years proven retail sales management experience (interactive sales process, commissioned sales)

• 3 years of experience managing against financial goals, budgeting, forecasting and managing results

• 3 years of experience in recruiting, managing and developing employees

Desired Qualifications

• 5 years proven retail sales management experience

• 3 years of experience with back office systems (billing, call center, etc.)

• 3 years of experience managing retail operations for a wireless telecom service provider

Company Description
Mobile Management LLC is an equal opportunity employer looking to give highly- motivated sales professionals the opportunity to lead, mentor and offer a premier customer service experience through building a positive rapport with customers and demonstrating a working knowledge products and services.

San Francisco, CA


Wed, 20 Sep 2017 10:17:50 PDT