Field Service Technician

Copy Products
Philadelphia, PA
Oct 12, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Primary Responsibilities:

The candidate will perform a variety of technical and logistics support of Copiers, Printers, computer peripherals and other IT equipment. The candidate will diagnose malfunctions to eliminate problems, troubleshoot and repair assets in shop and customer's location, and interface with third-party manufacturers to replace failed hardware under warranty.

Secondary Responsibilities:

The candidate will contribute to the creation and revision of processes, procedures, and other tools used by the Service team. The candidate will be required to lift copiers, desktop printers, and other IT assets. The candidate will retrieve assets from users work spaces and offices, and the candidate will also unpack and install copiers and printers.

  • Demonstrated experience with the repair and troubleshooting of copiers and printers.
  • Working knowledge of computers and Microsoft Windows 10 and Microsoft Office (especially Microsoft Excel).
  • 1+ Years experience repairing copiers and printers.
  • The candidate must have the ability to learn and to follow detailed procedures to ensure the proper assignment, tracking, and repair of copier equipment and printers.
  • Candidates should demonstrate an ability to learn new systems and follow detailed procedures. Candidates should also demonstrate knowledge of and experience with copier and printer service and repair.
  • Working knowledge and understanding of inventory Management and Support concepts.

  • 1 year Experience with the repair, maintenance and troubleshooting of copiers and printers.
  • Knowledge of Microsoft Windows 7, Microsoft Excel, Help Desk software systems, Inventory Management software systems, and database management systems.
  • Advanced knowledge and understanding of inventory Management and Support concepts.
  • Experience with the repair of Copystar, HP, Konica Minolta, and Xerox copiers and printers.

Company Description
Copy Products was founded in 1978 and has been locally owned and operated ever since. With over 35 years in the business, you will receive only the best in service, products and solutions.

At Copy Products, your satisfaction is our number one goal. We are committed to offering you the best in technology and service in the area. Our core values are the foundation of our pledge to you. We value God and His Principles. Because of this, you will receive only the best when it comes to ethics, integrity, and honesty.

Philadelphia, PA


Wed, 11 Oct 2017 07:17:09 PDT