UIT IT Operations Swing Shift Technical Lead

Location
Stanford
Posted
Oct 12, 2017
Institution Type
Four-Year Institution


Stanford University

UIT IT Operations Swing Shift Technical Lead

Job Number:
76640

JOB PURPOSE:

With minimal guidance, design, install, configure, optimize, and maintain integrity of highly complex operating system platforms. Develop long-term strategic and capacity utilization plans. Act as a technical team lead for IT Operations Center

CORE DUTIES*:
  • Major Incident Owner: Responsibility includes but is not limited to monitoring alert triage, SME callouts, escalations, Incident Task creation, Major Incident Commander, Conference Bridge management and Service Alert and Outage update management for P1 and P2 incidents. Insure timely ITOC/DOC Chatroom communication is provided and Resource Management needs are considered. Insure resources are in place and ITOC has coverage needed to manage an active Major Incidents before leaving shift and when on-call.
  • Design, develop, install, and maintain operating systems, utilities, and applications software on computing systems.
  • Resolve system emergencies with significant impact on the integrity of user data and systems.
  • Design, configure, implement, and maintain system security strategies, policies, and procedures.
  • Establish software/hardware standards and systems policies and procedures.
  • Assist manager in keeping daily operations intact; be sensitive to alerts, alarms, Service Alerts, ITOC chatroom messages, emails, tickets, and phone queues. Review shift schedules and assist in providing appropriate coverage as needed, and be available for regular on-call duties. Assess training and documentation needs, writing/updating documentation and dealing with equipment and facilities issues. Maintain services that you own or have been assigned to. Work with SMEs and staff to ensure appropriate documentation and automation is in place for new services/applications.
  • Assist manager in creating an efficient and cohesive workplace. Be available to coach individual team members on best practices and transfer knowledge on new or existing services. Provide guidance on procedures and technical decisions when team members are uncertain of best approach in handling certain issues or customer request.
  • Perform capacity planning for system configuration, software services, network services, load distribution, and service interrelationships among computer systems.
  • Act as a technical expert or lead for local computer system administration. Function as the operational lead for the following services: Networking, AVAYA, Cisco, and Unified Communications and Collaboration, including Call Managers, connected devices, and call control
  • Monitor IT services / building facility environmental conditions and take corrective action as necessary, including executing first response protocols and coordinating with Technical Facilities and Facility Operations for the University and Hospital's. Acknowledge alarms promptly and handle according to written procedures.
  • Manage support for Backup and Storage (handling tape loads, ejects, labeling and packing for off-site shipment, Operator Interventions, monitoring status of backup jobs and restarting backup systems if needed)
  • In an emergency, assist in activating the UIT DOC; track and document DOC actions as directed; facilitate communications between responding UIT staff members, the UIT DOC and the University EOC (Emergency Operations Center). Be able to work independently or as a team in activating the DOC in any shift. Should be familiar with the procedures and functions that ITOC requires in different emergency situations.
  • Act as project leader on large-scale computing projects in which strong technical, directional, and personal leadership is necessary; assign and oversee the work of other system administrators as needed. This includes Contribute to projects related to the services to ensure operational readiness, which includes the:
    • Definition of operational processes and procedures.
    • Preparation and distribution of operational responsibilities.
    • Completion of availability and recoverability measures.
- Other duties may also be assigned MINIMUM REQUIREMENTS:
Education & Experience:

Bachelor's degree and eight years of relevant experience, or a combination of education and relevant experience.


Knowledge, Skills and Abilities:
  • Experience with complex multi-system platforms and vendors.
  • Experience coordinating multi-system and computing environments in independent computing facilities.
  • Experience developing/implementing a business continuation and disaster recovery plan.
  • Proven ability to develop appropriate plans to meet computing needs.
  • Proven ability to lead and work on large/complex system deployment projects in a team environment.
  • Advanced knowledge of security trends and best practices.
Certifications and Licenses:
None PHYSICAL REQUIREMENTS*:
  • Constantly perform desk-based computer tasks, grasp lightly/fine manipulation.
  • Frequently sitting.
  • Occasionally stand/walk, twist/bend/stoop/squat, reach/work above shoulders, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other, grasp forcefully, use a telephone, writing by hand, lift/carry/push/pull objects that weigh 21>40 pounds.
  • - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
  • Exposed to high voltage electricity, noise >80dB TWA, confined spaces, hot temperatures, heavy metals.
  • Extended hours and weekends.
WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.



Job: Information Technology Services

Location: Business Affairs
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.






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