Senior Student Services Assistant, CPS

Oct 12, 2017
Institution Type
Four-Year Institution


Job Description Summary:

GW's College of Professional Studies (CPS) designs programs with the requirements of adult learners and working professionals in mind. CPS offers undergraduate and graduate programs that address the competency requirements of adults working in emerging and rapidly changing professions. CPS programs draw from multiple academic disciplines and are delivered in flexible formats: face-to-face, online, or a blend of both. By combining university faculty experts with accomplished practitioners, CPS is a catalyst for academic innovation, constructing credentials for the workforce that uphold the university's rigorous standards of academic excellence and respond to the needs of today's professionals.
CPS is searching for a full-time Student Services Assistant, CPS to provide student services support for College of Professional Studies programs at the undergraduate and graduate level. This position will report to the Manager of Students Services for CPS.
Responsibilities include:
Performs a variety of responsible customer service duties to include answering questions and providing advisory information to students/administrators via telephone and email.
Provides comprehensive information and support services in areas such as registration, billing and financial aid issues, enrollment and course/program withdrawals, processing forms, graduation clearances and other routine administrative or procedural problems in regards to student records.
Notifies Program Directors and students of satisfactory academic progress and academic standing issues.
Tracks progress toward degree completion; facilitating the distribution and collection of applications for completion of certificates.
Coordinates and participates in orientations, commencement, and other student related events.
Attends department and college-wide meetings as required by Manager.
Maintains confidentiality and accuracy of student records/transcripts/files.
This position performs other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 1.5 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Excellent computer, writing, communication, and customer service skills are desired.
Experience in higher education environment.
Knowledge of Banner and Data Warehouse system or other comprehensive computerized student information system.
Ability to work collaboratively in a team environment.
Excellent records maintenance skills and demonstrated ability to maintain confidentiality is highly desired.
Experience with international students is desirable.


Campus Location: Alexandria College/School/Department: College of Professional Studies (CPS) Family Enrollment Services Sub-Family Generalists Stream Service and Support Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Normally 8:30-5:30, M-F Position Designation: Non-Essential: Employees who are not required to work unless directed to do so by their supervisor. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Internal Applicants Only? No Posting Number: S006561 Job Open Date: 09/29/2017 Job Close Date: 10/15/2017 If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. What is your salary range expectation?
    (Open Ended Question)
  2. Do you have experience working in Higher Education?
    • Yes
    • No
  3. Do you have the availability to work extra hours for special events such as orientation and commencement?
    • Yes.
    • No.
  4. Do you have experience with BANNER?
    • Yes
    • No
  5. Do you have the minimum qualifications required?
    • Yes
    • No
  6. Do you have experience with the Data Warehouse system?
    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents


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