Systems Support Spec II

San Marcos
Oct 11, 2017
Institution Type
Four-Year Institution

San Marcos, TX

Texas State University

Systems Support Spec II

Job Number: 2018056

Location: San Marcos

Department: Office of Financial Aid and Scholarships

Recruitment Type: Open to All

Job Type: Full-Time

Monthly Salary: 2896

Job Category: Non-Exempt

Required Qualifications:
• Knowledge of PC hardware, Microsoft Operating Systems and Productivity Suites
• Knowledge of Backup and Restore Techniques
• Experience Troubleshooting Computer Systems
• Experience Configuring and Installing workstations
• Experience implementing Third-Party Client/Server Systems

Preferred Qualifications:
• Bachelor’s Degree in Computer Science or Equivalent Experience in a Related Field.
• High Degree of Motivation and Initiative
• Excellent Analytical Skills
• Excellent Problem-Solving Skills
• Highly Effective Interpersonal Skills
• Knowledge of Data Archival and Digital Imaging
• Knowledge of Active Directory and Group Policy management
• Decision Making Skills
• Ability to Work Independently

Job Description:
Financial Aid and Scholarships at Texas State University seeks an experienced systems support specialist to maintain and enhance the office's technology resources. Reporting to the Systems Support Analyst Supervisor of Financial Aid and Scholarships, the Systems Support Specialist II is responsible for the day-to-day maintenance, trouble-shooting, and upgrading of all hardware and software (e.g., phone recording system, check-in system, etc.). This position is also charged with training staff on various applications (e.g., document imaging system) and providing technical back-up in the design, development, testing and implementation of PC, .NET and other custom applications. In addition, this individual is responsible for maintaining and developing the departmental web and related sites, maintaining an inventory of software, hardware and licenses, as well as developing and implementing effectively a plan to address systems compliance, data integrity and systems security.

Job Duties:
The Systems Support Specialist II will need to be knowledgeable of best practices with respect to computer hardware, software and network management as well as work collaboratively with IT staff and other departments to facilitate a systematic and comprehensive approach to ensuring compliance, excellent customer service and business efficiency. This position must keep abreast of all pertinent system changes, take action as necessary to facilitate proactive business operations, possess the ability to assume responsibility, set goals, and estimate effectively target dates for major project deliverables.

Additional Information to Applicants:
Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

Job Open Date: 10/10/2017

Job Close Date: 10/24/2017

Open Until Filled: No

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Posting Notices:

Legal and Required Notices:
Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

For a detailed description of this position and to apply, visit or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.

About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.

Employment with Texas State University is contingent upon a criminal history background check.

Texas State University is a tobacco free campus.

Texas State University is an EOE and a member of the Texas State University System.

Related links:
Apply Online at Texas State University
Texas State University main webpage
Summary of Benefits
Texas State University Human Resources
San Marcos, Texas Chamber of Commerce


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