IT Service Desk Manager

Denton, TX
Oct 11, 2017
Institution Type
Four-Year Institution


Requisition Number

Job Title
IT Service Desk Manager

Official Title
IT Service Desk Manager

Position Number

Learn Enhanc Assess & Redesign - 110220


Is this an internal posting only?

Work Schedule
Mon - Fri, 8-5

Department Overview
The Center for Learning Enhancement, Assessment, and Redesign (CLEAR) supports the University's goals of providing the best undergraduate educational experience in Texas and providing a superior graduate education by working closely with faculty to maximize their teaching effectiveness regardless of mode of instructional delivery. We assist faculty in the design and delivery of courses as well as the measurement of learning at the class, department, and college level. We serve as the liaison for various administrative and technical support functions, thereby saving faculty's time, talent, and creative energies for their students. We provide leadership in the development of polices and the exploration of innovative tools and techniques that promote teaching excellence.
CLEAR supports the UNT teaching community through workshops, seminars, conferences, individual consultations, and the resources available on the CLEAR website with emphasis on aligning theory and practice for the roles required of university instructors in lecture halls, seminar rooms, virtual classroms and labs across all disciplines.

Job Description
The Learn Enhancement, Assessment & Redesign Department at the University of North Texas is seeking to hire a IT Service Desk Manager to join our team. Responsibilities of the position include, but are not limited to:

* Managing support provided to faculty on the Blackboard and Canvas learning (LMS) course sites are provisioned for all courses at the university and play a key role in university academic continuity planning.
* Supervises the CLEAR Faculty Helpdesk, which acts as first line of support for faculty using the LMS and integrated applications.
* Responsible for making sure minimum standards for response time and follow-up are met and that issues requiring higher level support are escalated to the appropriate individual or support unit.

The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications
The successful candidate will possess the following required qualifications:

Bachelor's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience. The following knowledge, skills, and abilities are required:

* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
* Ability to supervise and train subordinates.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain, and utilize technical and applications-oriented information.

Preferred Qualifications
In addition to the minimum qualifications the preferred candidate will posess the following:

* Experience managing or working at a HelpDesk.
* Knowledge or and experience with Learning Management Systems, and particularly with Canvas & Blackboard.

Special Instructions to Applicants
Applicants must submit a resume and a cover letter with their online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate
Salary Commensurate with Experience

Pay Basis

Job Type
Full-time Permanent

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