Assistant Athletic Director Ticket Operations & Sales
Assistant Athletic Director Ticket Operations & Sales
University of San Francisco
The Assistant Athletic Director of Ticket Operations and Outbound Sales works under the direction of the Senior Associate Athletic Director - External Relations. The Assistant Athletic Director is a member of the University of San Francisco Athletic Department and works cooperatively with student-athletes, coaches, athletic department staff members, and University employees on ticket and business operations items. This Full-Time position will have responsibility for leading and managing all athletic ticket office operations, ticket sales and customer service strategies for the ticket office and the creation and supervision of an outbound ticket sales team. Additionally, the Assistant Athletic Director will oversee all game day ticket operations, game day ticket staff, and ticket sales staff members. Must be able to work at games and other events on nights and weekends. Some travel, particularly during postseason play, may be required.
Job Responsibilities include but not limited to:
Oversee the day-to-day supervision and coordination of ticket and sales processing, ticket distribution, financial reporting and event management. Game day and customer service
• Oversee financial reporting for all sales processed through the Ticket Office including revenue reports, game settlements, and audits for review for all sports. Responsible for providing timely report of year to date performance for all revenues processed through the ticket office.
• Process and reconcile all ticket sales completed by the Ticket Office and Ticket Sales team.
• Manage the printing and distribution of tickets during normal business hours and at all home events.
• Work in coordination with the External Relations team to develop and implement timelines, mailings and other communications for season ticket renewals, acknowledgements, statements, and any other related material for all ticket accounts.
• Oversee all online ticket sales functions.
• Act as the primary liaison between the Athletic Department, the software ticketing company, ticket scanner software, and the customers.
• Hire, train, schedule and supervise ticket office student staff (approximately 2-6 per game depending on event), including events held on nights and weekends is expected.
• Create and ensure budget requirements are met as it relates to expenses and staff scheduling.
• Manage the distribution of all group ticket sales during home events.
• Manage the day-to-day working relationship with the outside partners including but not limited to the department ticketing software provider and ticket stock producer.
• Responsible for away game, post season, tournament, etc. tickets sales, distribution and accountability.
• Develop and implement customer service policies, procedures and standards.
• Maintain proper internal controls in regards to cash handling, PCI compliance, and other Athletic department and University (Office of Accounting and Business Services) established policy.
• Ensure all ticketing procedures and policies are being followed in accordance with NCAA and WCC guidelines.
• Follow guidelines about confidentiality of data, NCAA compliance, PCI compliance and institutional compliance.
• Other duties as assigned.
Oversee the yearly ticket sales and ticket revenue goals.
• Create and implement outbound ticket sales strategy to increase season ticket, single game, and group ticket sales revenue.
• Direct the operations and administration of the ticket office and sales staff, development of sales and solicitation action plans, and strategic goal setting
• Coordinate the hiring, training, and management and oversight of inside sales staff.
• Will develop and implement Sales Training Program for Existing and new sales staff.
• Create and prepare sales scripts and sales collateral.
• Track all measurable data, including but not limited to calls made, tickets sold, and revenue generated to the Senior Associate Athletic Director - External Relations.
• Report detailed sales figures and progress toward ticket revenue goals regularly to the Business Office and Senior Associate Athletic Director - External Relations.
• Maintain accurate database records through the use of Salesforce, CRM and other methods.
• Establish polices and internal controls for the ticket sales staff.
• Coordinate marketing and sales efforts with the External Relations team.
• Ensure all service requests and sales inquiries are resolved in a timely manner.
• Collaborate with USF Development Staff to Ensure sales and service staffs have strong knowledge of fundraising, seat contributions and related benefits linked to seating assignments; understand ticket policies and procedures including (but not limited to) parking and seat assignment process, and donor loyalty point system.
• Assist in the development of department policies and procedures for the Business Office.
• Research trends and sales opportunities and follow through on those opportunities.
• Track all measurable data, including but not limited to calls made, tickets sold, and revenue generated.
• Other duties as assigned.
Qualifications and Requirements
• Bachelor’s degree required, Masters preferred.
• At least 3-5 years of related experience.
• Prior ticket and ticket sales experience in a college setting.
• Prior experience with ticketing software (including Neulion) is preferred.
• Candidate must possess outstanding administrative and organizational skills with high attention to detail and accuracy.
• Strong computer skills (i.e. Microsoft Office) are required.
• The successful candidate must have the ability to research and analyze complex data.
• Must be able to set priorities, coordinate multiple projects, meet deadlines, and work with minimal supervision.
• Candidate should have strong time management skills with the ability to work in a dynamic, fast-paced environment.
• Candidate must have effective oral and written communication skills.
• Must have excellent interpersonal and intercultural communication skills, including the ability to establish and maintain internal and external relationships, communicate effectively verbally and in writing, and effectively and tactfully deal with the public, donors, sponsors, and VIPs.
• Must have an interest, enthusiasm, and affinity for working with people.
• Prior management experience in a team setting preferred.
• Strong understanding of standard accounting procedures, with the ability to develop and manage budgets and prepare financial reports.
• Candidate is responsible for understanding and upholding the mission, values and goals of the Athletic Department and The University of San Francisco.
Additional Knowledge, Skills, and Abilities:
About USF Athletics
The University of San Francisco is committed to excellence in athletics as part of a larger commitment to educating students in the Jesuit Catholic tradition. USF Athletics is built upon Four Pillars of Success that aim to develop young men and women in this tradition: Excel in the Classroom; Win at the Highest Level of Competition; Engage in the Community; and Become Leaders in the World. USF Athletics strives to develop programs of national distinction while providing our student-athletes with a world-class educational experience at one of the nation’s leading Jesuit institutions. Educational opportunities, programs that compete at the highest levels of competition and student-athletes who become leaders in their chosen professions and communities are the cornerstones of USF Athletics. A charter member of the West Coast Conference, USF sponsors 15 NCAA Division I programs comprised of over 250 student-athletes. USF teams have won 10 national championships and two individual titles.
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.