Program Manager, Off Campus Life and Neighborhood Liaison

Flagstaff, Arizona
Commensurate with experience.
Oct 09, 2017
Institution Type
Four-Year Institution

Job Description


  • Develops and implements programming to create positive relationships, including developing strategies and advice for handling specific problems and requests, coordinating effective communications and campaigns, and providing exemplary customer service.
  • Implements, evaluates, and provides overall management of outreach programs to students and non-student residents.
  • Determines opportunities and creates programs and processes to address community needs.
  • Responsible for work strategies, preparation of final reports, and managing program budgets.
  • Participates with established joint work teams (e.g. Good Neighbor Coalition, League of Neighborhoods, etc.) created to address commonly identified goals and coordinates implementation of goals and tasks.
  • Manages Off-Campus Life web pages and electronic and print publications.
  • Manages and participates in all aspects of University/City activities to improve City/NAU relations and neighborhood quality of life issues.
  • Coordinates efforts with the Office of the President to ensure coordinated messages.
  • Maintains and enhances link with City and NAU staff and offices to advance common goals.
  • Acts as a point of contact in resolving student/non-student resident controversies by making referrals, providing advice/coaching to involved parties including preparing responses for City/NAU leadership.
  • Works in partnership with the Flagstaff Police Department task force assigned to NAU to address issues related to the University and neighboring communities.  
  • Acts as a conduit to establish direct relationships with students and non-student residents.
  • Create and implement processes for information exchange among students, non-student residents, City staff and NAU to strengthen relationships and obtain stakeholder perspective on issues, business decisions, and policy implementation. 
  • Is available to attend appropriate meetings for the City, NAU, neighborhood groups, collaborative task forces, and public forums.
  • Works with property owners/managers as well as renters on issues associated with education, code enforcement, parking, neighbor relations, and local ordinances.
  • Assists in selecting, training, evaluating and supervising any future full-time, graduate or student staff or interns, when available.
  • Stays knowledgeable of landlord/tenant issues and resources available on campus and in the community.
  • Develops program evaluation system for outcome measurements and benchmarks; modifies and develops programs to improve services to meet community needs.
  • Secures outside funding sources for programming through grant-writing and solicitation of donations.
  • Assists with the development of long-range goals and objectives for the Off Campus Life.  Initiates relevant policies and procedures; makes recommendations and carries out implementation, when appropriate.
  • Provides follow-up and training to City and NAU Leadership on common issues
  • Identifies opportunities through leadership meetings at both NAU and the City to establish partnerships on projects and programs
  • Carries out additional projects as appropriate and with the mutual support of the Assistant Dean of Students and the Assistant to the City Manager.