Humboldt State University
(Job# 17-96) Student Services Professional II (SSP II), RAMP Coordinator, $3,935 to $5,595/month. Appointments are typically made at the beginning of the salary range. This is a full-time, benefited, 12-month pay plan position with a one-year probationary period in the Retention through Academic Mentoring Program.
Position Summary: The HSU Retention through Academic Mentoring Program (RAMP) is committed to fostering the transition of new freshmen from high school to university life through peer-to-peer connections. Under lead oversight of the RAMP Director, the RAMP Coordinator assumes primary responsibility for supporting, guiding and supervising a paraprofessional staff of approximately 40 undergraduate peer mentors who are in turn responsible for guiding and supporting new, incoming HSU freshmen who are the first in their family, or one of the first, to pursue a four-year undergraduate degree. The incumbent with this responsibility is an aptitude and capacity for service to undergraduates who belong to marginalized groups. In collaboration with the Director, the Coordinator develops, delivers and assesses programmatic curricula which supports the development of the student staff's ability to prepare their assigned freshmen to be successful at HSU. The annual recruitment, hiring and preparation of a new team of mentors are additional expectations. Facilitating and coordinating an array of communication among and within the program as well as communication from the program to the campus community is a critical function of the position. The RAMP Coordinator is also responsible for managing the operational tasks associated with the program including coordinating the completion of monthly student time sheets, data entry for tracking peer-to-peer meetings, trouble-shooting day-to-day issues the mentors bring to the attention of professional staff, monitoring office supplies, and tracking monthly and annual salary/operational expenses. In partnership, the Director and Coordinator work to create and promote an inclusive culture for student success among the paraprofessional mentoring staff and the new freshmen served by the program.
Duties: This position is responsible for the coordination of the recruitment, hiring, preparation and ongoing support and co-supervision of the paraprofessional mentoring staff. RAMP coordination involves regular review of business practices and policies related to supporting and educating the mentor staff around issues of cultural humility, promotion of academic and personal resiliency, university policies, practices, as well as building active knowledge and promotion of campus resources designed to enhance the ability of new freshmen to thrive at HSU. The position is also responsible for coordinating communication between professional staff and the senior student staff, senior student staff and new staff, and between professional staff and candidates for new staff. Collaboration with campus partners is also expected. The Coordinator will also develop a basic knowledge of the Early Alert system used by RAMP called Skyfactor Mapworks and be expected to manage the RAMP webpage. Incumbent will also document services provided by the mentors.
Minimum Qualifications: Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a jobrelated field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities listed below may be substituted for the required education on a yearforyear basis. Experience: Two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a jobrelated field may be substituted for one year of the professional experience.
Knowledge, Skills and Abilities:
Working knowledge of:
- Practices, procedures and activities of an academic mentoring program
- Methods and problems of organizational and program management
- Research and interview techniques
- Principles of individual and group behavior
- Proven retention, persistence and strategies specific to the needs of students who are the first, or one of the first, in their family to pursue the baccalaureate, as well as knowledge of counseling/advising techniques, standards and practices of student services within institutions of higher education
- Excellent interpersonal, communication skills and demonstrated ability to build effective and collaborative working relationships across campus within a diverse population
- Solid conflict resolution skills and ability to navigate sensitive situations
- Excellent computing skills (MS Word, Excel, presentation software)
- Interpret and apply program rules and regulations
- Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
- Obtain factual and interpretative information through interviews; reason logically
- Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
- Advise students individually and in groups on routine matters where required
- Recognize multi-cultural, multi-sexed and multiaged value systems and work accordingly
- Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, student advising and community contacts
- Rapidly acquire a general knowledge of HSU's overall operation, functions and programs
- Make decisions and carry through actions having implications with regard to other program or service areas
- Manage, and regularly interact with the individuals who comprise a diverse and large student staff
- Foster and maintain cooperative working relationships with diverse student, staff, faculty, and community members
- Maintain timely and efficient communication in a professional manner
- Provide leadership within a team environment
- Analyze problems and support office needs; use initiative and resourcefulness in planning work assignments
- Work independently with minimal day-to-day supervision
- Maintain confidentiality in accordance with FERPA ethics
- Must be available for occasional evening work
Application Procedure: Please note that Humboldt State University now requires application materials to be submitted electronically. If assistance is needed, the Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station available and our front office team would be happy to assist you. Qualified applicants should submit electronically the following materials:
- Letter of Interest;
- HSU Employment Application at http://www2.humboldt.edu/forms/node/107
- Resume or Curriculum Vitae;
- Contact information for at least three professional references
Please include your last name and the job # (17-96) in the subject line of the email.
Application Deadline: This position is open until filled. The first review of applications will be Monday, October 16, 2017.
HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.
Siemens Hall - Room 211
Arcata, CA 95521-8299
Fax: (707) 826-3625
It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.
Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.
Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at http://www.humboldt.edu.
Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.