Instructional Support Leader

National Louis University Chicago Campus
Oct 09, 2017
Institution Type
Four-Year Institution

National Louis University is establishing a new approach to undergraduate education and has set the ambitious goal of becoming a local and national leader in closing the achievement gap in bachelor’s degree attainment. Through an innovative, affordable, rigorous, flexible, supportive, and professionally focused approach to undergraduate education, NLU seeks to help thousands of students – many of whom face significant barriers to completing college – get to and through college and move on to successful careers and fulfilling lives.


As our undergraduate enrollment continues to rapidly grow, NLU is currently preparing to establish its pioneering Undergraduate College (UGC) in 2018 – this college will be laser-focused on student success and will be a model for best-in-class teaching practices and holistic wrap-around supports. This will include, for example: focusing all faculty on being exemplary teachers (e.g., through use of blended/flipped instruction, station rotation, positive behavior intervention strategies, modeling, active learning, reciprocal teaching, data-driven practices) and therefore having no research expectations of UGC faculty; providing every student with a clear pathway to a bachelor’s degree so that students graduate as quickly as possible with minimal debt; assigning every student a success coach/advisor who will be their one-stop touchpoint for support to stay on-track to graduate and transition successfully to employment or advanced studies; utilizing faculty/coach teaming structures along with predictive analytics to facilitate data-driven, real-time student intervention and program improvement; requiring career readiness coursework and work-based learning experiences to prepare students for the professional world; and, providing wraparound supports to address personal needs of our diverse student population, such as counseling, a food pantry, and an emergency fund.


Our innovative instructional model is critical to our students’ success, and our instructional strategies require multiple levels of professional development to ensure our faculty are well-prepared to meet the needs of our diverse students. Thus, as we scale, we need a team member who can help to identify priority development areas for faculty, plan and deliver professional development, and observe and coach faculty in a shared, cooperative model for practice. The Instructional Coach therefore will be responsible for supporting NLU undergraduate faculty to be exemplary teachers who lead the way in preparing our students for success in career and in life.


We seek an Instructional Support Leader who is looking to get in on the ground floor of an innovative effort to close the college achievement gap and who is excited about the opportunity to build a unique and transformational approach to ensuring the postsecondary success of all NLU undergraduate students. The position will report to the undergraduate Associate Dean while working collaboratively across the Undergraduate College and all of NLU to ensure all objectives are achieved.

Student-Focused: Make decisions based on what is best for students with the belief that when all students have access to resources and support, they are empowered to achieve success.
Expect Excellence: Hold high expectations for our students and for the adults who serve them, and hold ourselves accountable for achieving excellence.
Personalized Support: Take a holistic approach to providing individualized support that encourages students to realize their full potential in college and beyond.
Data-Driven, Collaborative Environment: Work together as a unified team, utilizing real-time data and technology to adapt to student needs.
Continuous Improvement and Innovation: Remain agile and open to changes and new ideas-incorporating data as well as student, faculty and administration voice-to ensure that we are continuously learning, improving, and innovating in all aspects of the student experience. We are positively restless and relentless!


● Develop professional development plan for all faculty (including topics such as data driven practices, flipped instruction, positive behavior intervention strategies) in collaboration with Office of Teaching & Learning (OTL).
● Develop instructional support priorities and coaching model (e.g., whom to visit, how frequently, observation rubric, co-teaching time where needed, etc.) in collaboration with OTL.
● Work directly with faculty and OTL to develop research-based instructional strategies for success.
● Conduct non-evaluative observations of all back 2 years faculty at least once per month or as assigned, debrief on observations and feedback.
● Conduct non-evaluative observations of all front 2 years faculty at least once per quarter or as assigned, debrief on observations and feedback.
● Gather feedback from faculty on utility of PD and coaching, and any recommendations for changes.
● Establish lists of priority PD topics and high-need faculty who would benefit from more coaching.
● Provide one-on-one differentiated instructional coaching with high-need faculty.
● Refine PD and instructional support plan on ongoing basis, and execute as needed.
● Develop and maintain instructional coaching model, including schedule, rubrics, interventions and collaborations.
● Define, develop and maintain instructional support archive and materials to support training and interventions.
● Attend weekly instructional student support meetings to interact with instructional team.
● Maintain current and active knowledge in the expertise area in Higher Education Instruction for undergraduates.
● Identify gaps between student needs and existing resources and services; generate creative resolutions.

• Deep passion for ensuring the academic success of diverse learners.
• Experience coaching faculty or teachers in previous positions.
• Technology proficient, including experience using technology tools for the classroom.
• Excellent knowledge of current instructional technology and data-driven instructional strategies.
• Willingness/ability to use data to inform differentiated coaching and professional development.
• Flexible and comfortable working with a diverse faculty body.
• Team player comfortable working with a variety of people and capable of leading a group towards a common goal, including cross-functional efforts in which one may not have direct authority.
• Strong oral and written communication skills; capable of effectively and professionally communicating with a variety of audiences including students, faculty, and advisors.
• Strong project management abilities, capable of taking large initiatives, breaking them down into manageable tasks, and ensuring execution of tasks on-time and at high-quality.
• Agile and comfortable with ambiguity.

Experience and/or Education
• Graduate degree in Education.
• 5+ years professional experience, including experience teaching, and preferably also in a faculty mentor, coach or department chair role.
• Experience with digital tools for teaching, teaching in either online or blended/hybrid formats, and coaching faculty with diverse backgrounds and abilities strongly preferred.