Client Support Technician

Location
Asheville, NC
Posted
Oct 09, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

UNC Asheville offers a small-college setting in one of the most scenic areas of the country. Our beautiful location provides the backdrop for career-minded professionals who value work and life balance. UNC Asheville employees embrace and reflect the university's core values of diversity and inclusion, innovation and sustainability as we build a respectful, vibrant, responsible and inclusive campus community.

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking. Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, Google Apps, Moodle, and Mahara.

Support is offered via the ITS Service Desk, phone, email, chat, remote control, and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the 1600 computers across campus.

Supported clients include UNC Asheville students, faculty, staff, volunteers, and visitors with a wide range of technical knowledge and skill levels. This position is highly visible and active on campus and often serves as the first point of contact for the campus community into the IT group, therefore excellent customer service and communications skills are very important.Bachelor's degree preferred. Experience supporting technology in a university/higher education environment is desired. The ideal candidate will have current technical knowledge of common hardware, mobile devices, operating systems, applications, and networking technologies. Strong analytical/troubleshooting skills and ability to work well with users of varying skill levels is strongly preferred. Various technical certifications may be applicable.

Learn more about this vacancy, and apply online at http://jobs.unca.edu/. Applications accepted through October 29, 2017.

UNC Asheville is committed to equality and diversity of experiences for our students, applicants and employees. Qualified individuals are encouraged to apply regardless of socio-economic status, gender expression, gender and sexual identity, culture, and ideological beliefs. UNC Asheville is an Equal Employment Opportunity/Affirmative Action employer and will not discriminate against applicants and employees on the basis of race, ethnicity, national origin, religion, age, sex, sexual orientation, gender identity, disability, political affiliation, protected veteran status, genetic information, and any other legally protected status with respect to all terms, conditions, and privileges of university-sponsored activities, employment, and the use of university facilities.

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