Electrical /Service / Manager

Riverside Electric
Cincinnati, OH
Oct 08, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe

Job Description

We are currently seeking an Electrical / Service / Manager to join our expanding and very busy service department. This position will manage the service department, schedule and interact with our service electricians, communicate verbally and electronically with our customers, and play a vital role in the continued growth and profitability of this company.

  • Managing service electricians from office in 3 markets (15-20) daily
  • Receive all service requests
  • Create Service Tickets for techs
  • Respond to daily verbal and email requests for service from customers and emergency calls
  • Schedule service calls and track their progress to assure we are fulfilling commitments to customers
  • Customer follow up
  • Identify opportunities for energy efficient lighting improvements, retrofits, and other electrical services
  • Prepare written proposals for repair, replacement and upgrades for customer properties
  • Oversee fleet maintenance
  • Conduct service tech meetings, performance reviews, and strategic planning along with the management team
  • Coordinate service department manpower with other departments and their respective manpower needs

  • Proficient in Microsoft Office, specifically Word, Excel and Outlook
  • Experience with creating and interpreting spreadsheet data
  • Must be organized and have ability to prioritize daily workload
  • Must have extremely high attention to detail
  • Must be able to multitask in a busy office environment
  • Must have excellent communication skills both verbally and in writing
  • Ability to work with a team inside the service department and with the field electricians
  • Leadership skills are a must
  • Experience with lighting design/energy audit software or having a background in commercial electrical/lighting is a plus

What We Offer:

Company Description
Riverside Electric Inc. is a privately held full service commercial electrical contracting company based in Cincinnati, OH. with branch offices in Columbus, OH, and Indianapolis, IN. We specialize in commercial outdoor and indoor lighting. We are committed to the relentless pursuit of customer satisfaction. Riverside has been serving our geographic region since 1945.

Cincinnati, OH


Sat, 7 Oct 2017 10:24:57 PDT