Computer Support Technician

Location
Fayetteville, AR
Posted
Oct 07, 2017
Institution Type
Four-Year Institution


Posting Number C965P

Quick Link for Posting http://jobs.uark.edu/postings/23042

Working Title Computer Support Technician

Position Number 12124

Department University Development

About the University

Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.



About the College/Department

Department Home Page

Job Type Staff

Summary of Job Duties

The Computer Support Technician supports the division of University Advancement.

The Computer Support Technician will help resolve hardware or software problems for Advancement staff. Will help with diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.



Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field

OR

  • Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting
  • At least two years of experience in computer support


Does this job require any license(s)/certification(s)? No

If yes, please specify

Preferred Qualifications

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of the limitations and use of mainframe and microcomputer hardware and software
  • Knowledge of current application software packages and programming concepts
  • Knowledge of Advance
  • Intermediate Word skills
  • Basic Excel skills
  • Basic Typing Skills
  • Ability to evaluate, diagnose, and rectify software and hardware problems
  • Ability to analyze computer specifications and apply programming logic
  • Ability to be punctual and dependable
  • Ability to work independently as well as in a team setting


Physical activities associated with this position

The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.

Occasionally:

  • Climbing
  • Crawling
  • Driving
  • Kneeling
  • Sharps
  • Stooping

Frequently:

  • Crouching
  • Grasping
  • Pulling
  • Pushing
  • Standing
  • Walking

Constantly:

  • Feeling
  • Manipulate items with fingers, including keyboarding
  • Hearing
  • Lifting
  • Reaching
  • Repetitive motion
  • Sitting
  • Talking

The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.



Physical Conditions None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule Monday - Friday 8:00 a.m. - 5:00 p.m.

Overtime Eligible Yes

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. No

Work Location/Building Fayetteville Campus - University House

Benefits Eligible Yes

Appointment Percent 100

Salary $29,251

Pay Grade Level C115

Does this Position require a Motor Vehicle Reports Check? No

Does this position require a background check? Yes

If yes, please specify
  • Criminal background check
  • Sex offender registry check


Does this position require a substance abuse test? No

Pre-employment Screening Requirements

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.





Posting Detail Information

Future Open Date

Close Date 10/21/2017

Open Until Filled No

Anticipated Start Date

Anticipated End Date (for temporary appointments)

Recruitment Contact Information

Eunice M. Alberson
ADMN 410 - B
Fayetteville, AR 72701
eunice@uark.edu

All application materials must be uploaded to the U of A's employment system at jobs.uark.edu. Please do not send to listed recruitment contact.



Special Instructions Summary

Women and minorities are encouraged to apply.
When completing your application, please upload the following: cover letter/letter of application (addressed to the attention of Eunice M. Alberson, Director for Advancement Human Resources) and resume



Hiring Location 222 Administration Building Fayetteville, AR 72701.

EEO Statement

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.



Internal Posting No

City, St. Fayetteville, AR




Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What best describes your highest level of education in computer science, mathematics, or a related field?
    • No education
    • High school diploma or equivalent
    • Some college
    • Associate's degree
    • Technical degree or certification
    • Bachelor's degree
    • Master's degree
    • Doctoral degree
  2. * Do you have technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting?
    • Yes
    • No
  3. * How many years of computer support experience do you have?
    • None
    • Less than 1
    • At least 1 year but less than 2 years
    • At least 2 years but less than 3 years
    • 3 years +


Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Proof of Veterans Status

PI99716636