Learner Community Engagement Specialist (Autism Institute) - Medicine

Location
Tallahassee, FL
Posted
Oct 07, 2017
Institution Type
Four-Year Institution

Job ID: 42458

Full/Part Time: Full-Time

Regular/Temporary: Regular

Apply On Or Before: 10/19/2017



Department

Autism Institute – College of Medicine

Responsibilities

Provides direct support to the Learner Community Manager, Director of Operations, Director of IT Implementation, and Director of the Autism Institute to monitor, coordinate, administer, and engage with the learner community. Provides direct professional administrative support to these Directors.
Under the direction of the Learner Community Manager, this position will handle day-to-day administration of the Learning Management system, including enrolling learners and generating management reports as needed on course enrollment numbers, course completion rates, and Learner feedback.
Provides technical support to the learner community. Compiles and analyzes metrics about learner community growth and engagement levels; identifies trends and finds ways to improve engagement. Assists in the evaluation of learner community satisfaction. Responsibilities may include:
* Evaluating issues reported by users.
* Redirecting problems to appropriate resources.
* Following up with learners to ensure issues are resolved.
* Interacting with learners to provide and process information in response to inquiries, concerns, and requests about professional development courses.
Assists with regular learner community outreach efforts through webinars, social media, and community engagement activities. Interacts with community agencies, health care providers, and learners to promote awareness of Autism Institute programs and services. Assists with social media strategies to strengthen learner relationships and increase community awareness. Monitors learner community feedback forums and responds to questions and concerns.
Manages the Autism Institute Continuing Education portfolio. Submits claimed credit requests per professional board schedules. Assists learners with Continuing Education submissions as needed. Gathers required documentation for new Continuing Education applications.
Promotes an atmosphere of teamwork in accomplishing the mission and goals of the Autism Institute to include participating in the delivery of services for special projects or in meeting key deadlines. Ability to build and maintain successful relationships with key internal and external stakeholders and vendor contacts.

Qualifications

Bachelor's degree and two years of experience; or a high school diploma/equivalent and experience equal to six years. (Note: post-high school education can substitute for experience at the equivalent rate.)
Experience working with applicable computer applications, such as Microsoft Word, Excel, and Outlook or equivalent software, and basic computer functions.
Experience performing accurately in a detail oriented environment.
Professional demeanor and ability to communicate effectively verbally and in writing.
Experience demonstrating effective customer service skills.
Experience in meeting deadlines with the ability to prioritize and organize work assignments.
Experience conveying technical information to technical and non-technical users.

Preferred

Valid FL or GA Driver's License or the ability to obtain.

Preferred

Bilingual speaker (Spanish).

Contact Info

Cara North, PMP
Director of Operations
College of Medicine – Autism
Edgewater Office Park, Building A
2312 Killearn Center Boulevard
Tallahassee, FL 32309
cara.north@med.fsu.edu

Anticipated Salary Range

Anticipated hiring in the low $30,000’s to mid $40,000's.

Pay Plan

This is an A&P (Administrative and Professional) position.

Criminal Background Check

This position requires successful completion of a criminal history background check, to include fingerprinting.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

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