Network Technician

JW Affinity IT
Sunnyvale, CA
Oct 06, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

We are seeking a Network Technician to join our team! You will help support and maintain company networks.

  • Analyze, troubleshoot, and evaluate existing wired and wireless network systems
  • Handle repairs and exchanges of defective devices
  • Collaborate on the improvement of network design and connectivity
  • Perform routine network maintenance
  • Maintain inventory of network electronics
  • Logically configure network switches and tools/testing devices.
  • Complete patching of circuits into switches.
  • Perform network closet clean-up, switch port optimization, and survey work as needed.
  • Operate network test equipment (layer 1-3).
  • Monitor and take appropriate action from network alerts generated from management tools.
  • Administer Remedy network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and IMAC requests).
  • Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
  • Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
  • Administer network asset tool to help assist in data integrity.
  • Administer network drawings and documentation tools.
  • Support after-hour network change control maintenance windows as needed.
  • Assist with other network personnel to maintain well organized network equipment storage areas.
  • Assist with network equipment RMA activities as needed

  • Entry Level Position
  • Previous experience in IT or other related fields
  • Fundamental knowledge of networking, hardware, and software
  • Ability to prioritize and multitask
  • Strong troubleshooting and critical thinking skills
  • Deadline and detail-oriented

Sunnyvale, CA


Thu, 5 Oct 2017 10:35:48 PDT