IT Technician

Oct 06, 2017
Institution Type
Four-Year Institution
Provides basic assistance to computer users such as: providing correct log-on procedures, equipment maintenance procedures, operation and system usage procedures, changing user passwords, installing new hardware, and making preliminary identification of problems encountered by network users.

Makes preliminary identification of problems encountered by users to determine if it is due to equipment, network or application errors and contacts appropriate personnel to achieve resolution; Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams.

Sets up new computers including connecting keyboard, mouse, and monitor to PC's. Checks for proper operation and installing software; Performs basic hardware fixes such as rebooting computers, checking for connection to outlets, replacing printer cartridges, etc.