DESKTOP SERVICES SPECIALIST II, IT Help Center (5127/J0617)
Serve as a liaison between the Boston University community and Information Services and technology, leveraging technical expertise to assess business needs and advocate for and implement technology solutions. Participate in multiple service, platform or project teams as a subject matter expert, technical lead, client lead and/or project lead/manager. Act as an application administrator or backup for multipleservices. Operate, maintain, troubleshoot and provide expert level support for a wide variety of areas including: client/desktop systems administration, mobile devices, specialized database management, client-server solutions, project planning and implementation, web-based solutions as well as ongoing needs for supported organizations at the software and hardware level on the Charles River Campus. Focus is on consistently providing best in class support through collaboration with our faculty, staff, and researchers to update and improve business processes using Information Technology solutions. Perform additional duties as required. This position may entail being on call and working evening, weekend and/or holiday hours, as needed.
B.A./B.S., or equivalent, strong computer skills and three to five years of related experience.
Boston University expects excellence in teaching and in research and is committed to building a culturally, racially, and ethnically diverse scholarly community. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.