Department Name Dean Access and Completion
Campus or Location Western Campus
Vacancy Number PT236-17
Reports To Asst Dean Student Affairs
Recruitment Type External/Internal
Job Category Student Assistant
Position Type Student Employment
Union Position Non-Union
Number of Openings 1
Job Description Summary
Grow and develop customer service skills by providing the general public/local community support and services about Tri-C and admittance to the College.
To develop understanding of community needs and provide professional assistance in the success of new community members to the methods/processes of Tri-C.
To continue the development of relationships with new students, encouraging their success at Tri-C.
To further develop a professional work ethic while serving as the first level of contact with the community looking to Tri-C as their future.
To support student success for selected sections of Math 0950. To provide student success information and connections to campus resources through weekly class visits and campus email. To encourage class study groups and assist study groups at P.A.S.S. Math, a social learning community for math support. To present math support information and outreach to 0900 level math classes. To provide assistance to peers in navigating campus services and enrollment processes at Tri-C. Other duties include: Gaining familiarity with campus operations, facilities, student services and My Tri-C Space; greet and assist students at key Student Services areas, conducting campus tours, and serving as host/hostesses at campus events and activities. Staff the information desk, P.A.S.S. Math and make class visits 10-15 hours per week and demonstrate a strong interest and enthusiasm for customer service.
*Have completed at least 6 credit hours at Tri-C;
*minimum GPA of 2.5;
*consistently maintain 6 credit hours each semester;
*maintain satisfactory academic progress;
*adhere to College's confidentiality policy;
*successfully pass background check;
*Flexible schedule including evenings and weekends;
*must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills;
*provide support to students during peak periods:
*assist students with My Tri-C Space;
*provide campus tours;
*assist with on and off campus events such as open houses, NSO, college fairs, high school visits;
*must participate in leadership programs and attend student success workshops;
*other duties as assigned
DAYS AND HOURS TO BE DETERMINED BY SUPERVISOR AND STUDENT
Posting Open Date 02/22/2017
Open Until Filled No
Special Instructions to Applicants
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution
Required fields are indicated with an asterisk (*).
- * How did you learn of this position?
- The Cleveland Plain Dealer
- Tri-C web site
- Tri-C employee referral
- City News
- Search Firm/Agency
- Other publication
- Other web site
- Career Fair
- * Are you a current student here at Tri-C?
- Cover Letter
- Resume/Curriculum Vitae