Client Services Technician - Senior
Classification Title: Client Services Technician - Senior
Division: Information Technology Services
Department: Information Technology Services
Nature of Work:
This is a Client Services Technical position that will provide core IT technical support services in addition to Specialized Technical services. This position does not follow a standard 8AM – 5PM schedule. See more details below. This position provides core support including troubleshooting, repair, quoting, and training for computer and base AV components and systems. Activities include Research, Quote, Install, Maintain, Repair, Image, Train customers, and Coordinate with vendors. Customers include Academic and Administrative services utilized by Administrators, Faculty, Staff and Students. Position also delivers high level IT related customer service. Flexible schedule required allowing some evening and weekend support as needed.
In addition, this positon will be the campus Subject Matter Expert for autonomous after hours and weekend support and manage general endpoint patching and protection. This includes changing passwords, adding computers to OU, creating and managing of GPO’s in coordination with OU. Desktop troubleshooting and repair, reimaging, creating Knowledge Base articles, warranty installs. Replace lamps, AV troubleshoot – repair – reprogram. Network troubleshoot and testing. Endpoint protection administration for patching and virus definition updates. The technician must possess the ability to prioritize work effectively, utilize creative problem solving skills, and follow established processes with minimal oversight from manager or access to back up staff.
Standard work week
Wednesday – Thursday 10 hour work days with 1 hour lunch. Typically 11:00 a.m. to 10:00 p.m
Friday – Saturday 10 hour work day with 1 hour lunch. Typically 8:00 a.m. to 7:00 p.m.
Sunday through Tuesday off.
Bachelor’s degree and 3 (or more) years of demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; experience in Desktop Support, AV Support, and Network Support OR High School Diploma and 5 years’ demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; experience in Desktop Support, AV Support, and Network Support.
Knowledge of basic software (e.g. MS Office, Adobe Suites and Antivirus). Knowledge of basic PC and Mac hardware and configurations. Knowledge of basic Audio Visual components and interconnections. Excellent communication skills and the ability to relate to a diverse constituency.
Industry certifications for Computer – Microsoft OS – Mac OS – Audio Visual – Network – Service Desk. Demonstrated experience Endpoint Protection administration (e.g. LANDesk or similar products).
Salary $52,056.00(minimum)- $65,676.00(midpoint)/Annual
Physical Requirements/Working Conditions:
Ability to lift and carry 50 pounds. Ability to work from a ladder and use power and hand tools. This position is expected to work outside of the University’s standard working hours. In addition, this position must be available occasionally during normal office hours to complete routine system maintenance, or respond to emergency system outages.
Notice to Applicants:
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.