International Student Services Specialist

Oct 04, 2017
Institution Type
Community College

International Student Services Specialist

Mt. San Antonio College

Job Category: Classified

Employee Group:

Time (Percent Time): 100%

Term (months/year): 12 months/year

Current Work Schedule (days, hours): Monday-Thursday, 10:00am-7:00pm; Friday, 8:00am-4:30pm

Salary Range: A-69

Salary: Steps 1-6, $3,682 - $4,699

Shift Differential:

Health & Welfare: The College contributes $10,946 toward annual premium for medical, dental, vision and life insurance coverage. Lifetime retirement benefits provided for eligible retirees. The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and MetLife Social Security Alternative Plan. *Note Salary and Health & Welfare Benefits are subject to change.

Department: Admissions & Records

Open Date: 10/02/2017

Closing Date:

Open Until Filled: Yes

Basic Function/Overview:
Under general supervision, provides a variety of complex student support services for international students, including monitoring and reporting enrollment into Student Exchange Visitor Information System (SEVIS) and verifying visa and immigration status; develops and implements recruitment strategies and marketing materials; provides information and assistance to students and visitors regarding registration, student records, and admissions.

Receives general supervision from the Assistant Director, Admissions and Records. May provide technical and functional direction to assigned administrative support staff or student workers.

This is the journey-level classification in the International Student Services Specialist class series. Incumbents are capable of performing the full range of international student support services. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from Admissions and Records Specialist classifications by primarily providing support to international students and ensuring compliance with immigration and District policies, procedures, rules, and regulations. This class is further distinguished from the Lead International Student Services Specialist in the latter is responsible for more complex and higher-level of technical laws related to international students, exercises a higher level of discretion and independent decision-making, and provides technical and functional direction to lower-level support staff.

Essential Duties/Major Responsibilities:

• Serves as Designated School Official (DSO), including enrolling immigrant students and issuing Certificate of Eligibility, Form I-20; prepares, maintains, and monitors student records and documentation for international students in accordance with Department of Homeland Security (DHS) and District policies, procedures, rules, and regulations; serves as a liaison between students, DHS, Student Exchange Visitors Program, counselors, faculty, and staff.
• Evaluates, reviews, and advises students on immigration status and documents, academic standings, and employment.
• Monitors students F-1 visa status, retention, and academic progress; verifies international student enrollment and updates enrollment information in SEVIS every semester; processes Reduce Course Load requests; reviews documentation for and authorizes participation in Optional Practical Training or Curricular Practical Training.
• Conducts orientation meetings on immigration regulations, registration requirements, and information on maintaining students’ status.
• Reviews transfer requests and releases SEVIS records to other colleges and universities.
• Develops and implements recruitment strategies and marketing materials regarding international student services program.
• Assists in developing and implementing program policies and procedures.
• Answers questions from and provides support services to international students and visitors regarding registration, admissions, student records, and other student services policies and procedures of the college; processes suspense applications, transfers, residency reclassification requests, enrollment verification, nonresident tuition exemption, and other student services requests.
• Compiles information and data for various reports; checks and ensures accuracy of the data.
• Maintains and updates departmental record systems and specialized databases; enters and updates information; retrieves information from systems and specialized databases as required.
• Maintains accurate and detailed spreadsheets, files, and records, verifies accuracy of information, researches discrepancies, and records information.
• Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
• Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files.
• Screens calls, visitors, and incoming mail; assists students and visitors at front counter and directs to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints.
• Composes, types, formats, and proofreads a variety of routine letters, reports, and documents.
• Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.

Other Duties:

Performs other related duties as assigned.

Knowledge Of:

• Student and international student admissions and records rules, processes, and procedures of a college.
• Research and reporting methods, techniques, and procedures.
• Principles and practices of data collection and report preparation.
• Applicable Federal, State, local, and District policies, codes, regulations, technical processes, and procedures related to the program to which assigned.
• Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications.
• Record keeping principles and procedures.
• Principles, practices, and techniques of effectively dealing with the public and basic public relations.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of various ages, disabilities, various socio-economic and ethnic groups.

Skills and Abilities:

• Interpret, apply, explain, and ensure compliance with applicable Federal, State, local and District policies, procedures, and regulations.
• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Conduct research; analyze, interpret, summarize, and present technical information and data in an effective manner.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose and prepare basic reports, correspondence, and other written materials independently or from brief instructions.
• Make accurate mathematical and basic statistical computations.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Understand scope of authority in making independent decisions.
• Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications/Education & Experience:

Equivalent to an Associate’s degree from a regionally accredited college and three (3) full-time equivalent years of experience in international student admissions at an institution of higher education.


Preferred Qualifications:

License(s) & Other Requirements:
Employees may periodically be required to operate a vehicle that necessitates possession of a valid California driver’s license. Such employees must have the ability to secure and maintain a valid California driver’s license.

Working Environment:
Incumbents work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may interact with staff, students, and/or the public in interpreting and enforcing departmental policies and procedures.

Physical Demands:


Instructions re: Confidential Letter of Recommendation:

Conditions of Employment:

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees - The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here:

The person holding this position is considered a ‘Responsible Employee’ under Title IX of the Educational Amendments Act of 1972 and is required to report to the College’s Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.

Examination Requirements:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Incumbents in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

Typing Certificate Requirements:

Application Procedure:

Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on October 26, 2017 are assured consideration.
Applicants must submit all of the following materials online at to be considered for this position:
1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed résumé that summarizes educational preparation and professional experience for the position.
4. Two letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation).
5. College and/or university transcripts showing the awarded/conferred degree (if applicable) are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.

Special Notes:

Please note: A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through the Office of Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail:

TRAVEL POLICY: Costs associated with travel in excess of 150 miles one way from residence for the purpose of an interview will be reimbursed up to $500 maximum. Relocation costs will be borne by the successful candidate.


Foreign Transcripts:

Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.


Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225.

Selection Procedure:
A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:

To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at to complete and submit your application for this position.

EEO Policy:
The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:
Conflict of Interest

Cancel RTF Policy:

To apply, visit:


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