Residential Community Director (Second Year)

cleveland, ohio
Oct 04, 2017
Administrative Jobs
Student Affairs, Residence Life
Institution Type
Four-Year Institution

Title: Residential Community Director (Second Year)

Department: Residence Life

Job ID: 6418


The Residential Community Director (RCD) position creates and facilitates an integrated residential learning environment that moves second-year students toward achieving the goals of the
undergraduate experience, working through the mission and goals of both the Office of Residence
Life and the Division of Student Affairs. This embedded position provides comprehensive leadership and support for a community of 300 to 450 second-year students. Immersed in the student community, the RCD actively manages the learning experience at both the community and individual level, monitoring and supporting students’ holistic academic, social, and personal development throughout their second year and to successful retention to the third year.


  1. Provide comprehensive leadership and support for a community of 300 to 450 second-year students. Immersed in their community. Act as a primary point of contact for these students, monitoring and supporting their holistic academic, social, and personal development throughout their second year. (10%)
  2. Design and provide vision to the development of the residential community, ensuring that students create a just and humane community that cultivates meaningful interactions, fosters individual student success, and creates purposeful environments to support the division of student affairs student learning domains: social and emotional competence, purpose and intentionality, cultural and human appreciation, community engagement, and problem solving. (10%)
  3. Implement a developmental, intentional, and comprehensive second-year experience for the entire second year undergraduate population through community focused programs, services, and partnerships (in collaboration with Undergraduate Studies and campus departments). (10%)
  4. Provide leadership in planning, presenting, and implementing departmental paraprofessional staff recruitment, selection, and training of graduate assistant coordinators and managers and undergraduate resident assistants. (10%)
  5. Serve as the point of contact for the office of undergraduate studies for students in the residential community, monitoring and supporting their academic progress and personal welfare by fostering engagement with appropriate resources and opportunities, providing general advice, assisting them with the navigation of university policies, procedures, and requirements, responding to their inquiries, and helping them establish educational goals. (10%)
  6. Direct the community leadership team consisting of a graduate assistant coordinator, 6 to 12 undergraduate resident assistants, and a community council in establishing programs, initiatives, projects, and procedures that create the academic and residential experience, support departmental objectives, and work toward divisional strategic goals and learning outcomes. (10%)
  7. Assess the needs and interests of second year students and create residential communities that cultivate meaningful interactions and purposeful environments through programs that complement and enhance the undergraduate experience model with emphasis on the second year experience, the transitions to and from the second year, and the connections between the second year experience and other critical points in the student journey. (10%)
  8. Maintain, manage, and execute a system of intervention and referral to support the health, wellness, and safety of residential students through personal contacts with students and faculty and staff partners across campus. Serve in a supervisor on call rotation and direct response to student crises for 4000 undergraduate students outside of business hours. Conduct educational interventions for student issues through the student conduct or other systems. (10%)
  9. Assume leadership responsibility or representative participation in one or more committees as assigned by supervisors determined by regular review of committee composition or requested by the incumbent according to professional interest. (10%)


  1. Partner with the office of university housing and facilities services to create an environment that supports resident development, ensures the smooth functioning of the residential facilities, and is responsive to resident concerns. Instruct and guide staff and residents in completing occupancy, room inventory, room change, work order, and facility emergency response procedures. (5%)
  2. Manage residential community budget, monitoring program and council expenses for the community, authorize routine expenditures, arrange for payment or reimbursement procedures, and maintain accurate records and oversight of financial expenditures within the budget. Perform generalized administrative tasks to support the residential community. (4%)
  3. Perform other duties as assigned. (1%)


Students: Daily interaction with undergraduate students and student employees. Regular contact with the Residence Hall Association, community councils, and other student organizations.

Department: Daily contact with professional, clerical, secretarial, custodial, and maintenance staff. Daily contact with graduate and undergraduate student staff and professional staff of Residence Life and Undergraduate Studies.

University: Regular contact with offices of Student Affairs, CWRU Policy and Public Safety, University Counseling Services, University Housing, Enrollment Management, Disability Resources, Office of Multicultural Affairs, Greek Life, Career Center, Educational Services for Students. Regular contact with faculty serving as advisors and first year course instructions about individual student concerns.

External: Regular contact with parents and/or family members of students to answer questions and discuss their concerns within FERPA guidelines. Periodic contact with outside vendors and services and members of regional and national professional organizations. Occasional contact with prospective students and their families.


Provide direct supervision for 1 graduate staff member (Assistant Coordinator), 6-12 undergraduate student staff members (Resident Assistants), and a residential area of approximately 300 - 450 students.


Experience: 2 years of experience required. Experience may include full-time equivalent graduate and significant undergraduate leadership experience in Residence Life, Academic Advising, or related fields.

Education: Master’s degree in an appropriate discipline.


  1. Ability to apply independent judgment and decision-making skills within university policies and procedures.
  2. Demonstrated awareness and experience addressing developmental needs and concerns of second year students.
  3. Ability to maintain a work environment that is marked by inclusiveness and respect for others.
  4. Excellent interpersonal and administrative skills.
  5. Excellent oral and written communication skills.


Typical office environment. Some weekend and evening hours are required.


In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


 Apply to Job Code #6418