CUSTOMER SERVICE COORDINATOR
JOB NO.: 103093-US
Work Type: Staff-Full Time
Department: L&S/CAREER INIT & CAREER SVCS
Categories: Event Planning, Program Coordination, Office & Administrative Support
Employment Class: University Staff-Ongoing
Position Vacancy ID: 103093
Working Title: Customer Service Coordinator
Official Title: UNIV SERVICES ASSOC 2(16660)
Hiring Department: A480500-COL OF LETTERS & SCIENCE/CAREER INIT & CAREER SVCS
Term: This is an Ongoing appointment
Primary responsibility of the Customer Service Coordinator is ensuring that all guests entering SuccessWorks at the College of Letters and Science have a spectacular customer service experience. This will be accomplished through delivering front-line support, as well as hiring, training, and supervising the undergraduate student staff. This position requires the ability to act as an information hub, to accurately route inquiries to the appropriate staff members in a timely manner, to act in accordance with FERPA regulations, and to multi-task in a fast-paced, technology-centered office.
The Customer Service Coordinator functions as the primary host to the various guests that enter our space, responsibilities include: greeting guests, coordinating guest visits, coordinating on-campus interviews, setting up for on-site events, placing food orders, and making sure our facilities are presentable at all times. The Customer Service Coordinator will handle a variety of administrative responsibilities, including: oversight of the SuccessWorks student intake systems and procedures, master calendar coordination, copy editing duties, inventory maintenance and management, coordination of vendors (office equipment, coffee machine, etc.), and general administrative assistance and support for the office's other team members. The individual in this position will collaborate with, and in some cases provide back-up to, the Administrative Coordinator.
Monday through Friday, standard office hours. Some evenings may be needed.
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Instructions to applicants:
Please click on the Apply Online button to start the application process.
For questions on the position contact Lauralee Wheeler at firstname.lastname@example.org or 608-262-2731.
To apply for this position, you will need to upload a cover letter, resume, and three professional references, including your current supervisor.
Cover letters will be used as a writing sample and to determine the best qualified applicants.
Your cover letter should address your qualifications as they pertain to this position including your work experience in the following, if applicable, and where is was performed.
-Acting as the first point of contact in an office environment, including screening phone calls, managing inquiries, greeting visitors, and providing general information.
-Identified past customer-service experience.
-Using computers and web-based software, such as Microsoft Suite, Google programs, Qualtrics, and Symplicity.
-Using Microsoft Office 365 to manage multiple calendars for individuals and groups.
Additional Link: Full Position Details
NOTE: A Probationary Period will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Advertised: Oct 3 2017 Central Daylight Time
Application Close: Oct 18 2017 11:55 PM Central Daylight Time