Assistant Manager

Dunkin Donuts & Baskin Robbins
Edgewood, MD
Oct 03, 2017
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Institution Type
Outside Academe

Job Description

All Manager positions Baltimore-Perry hall

Please have reliable transportation available.

The Assistant Manager is generally responsible for providing strong, positive leadership to his/her
team to deliver great and friendly guest experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall operation of the restaurant according to
Dunkin' Donuts & Baskin Robbins standards, franchisee standards and in compliance with all applicable laws.

Responsibilities Include:

the details are broken down in detail but the work is pretty straight forward...manage Food, Labor and Cash.

(these skills will be a PLUS but we can train if you can show the ability to learn).
Team Environment
Hire, train and develop their employees
Communicate job expectations to their employees
Plan, monitor, appraise and review their employees' job performance
Provide coaching and feedback; disciplines when appropriate

Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and
sanitation guideline.
Prepare and complete action plans; implement production, productivity, quality and guest service
Complete audits and implement plans to drive system improvements

Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results

Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent

Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and understands reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this
knowledge to achieve results

Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action

Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and

Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate

Developing Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen
employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities

Business and Financial Acumen
Understands guest and competition; translates and applies own expertise to address business
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions
and implement change
Has a working knowledge of profit and loss and other key financial measurements in order to
identify business trends, make adjustments accordingly and set goals
Understands, analyzes and communicates the key performance/profit levers and manages to these

If you feel that you may not be fully qualified for the Assistant manager position, we also have manager training programs for persons that have has some basic management experience. So feel free to inquire about our Team Leader positions.

Company Description
We are a growing company that is looking for growth minded individuals.

Edgewood, MD


Mon, 2 Oct 2017 09:22:30 PDT