Vacancy Number: S00632
Working Title: Technology Trainer
Career Band Title: Tech Support Technician
Location of Workplace: Main UNCW Campus
Competency Level: Journey
Essential functions of this position:
This position will be responsible for the developing materials for SharePoint and Banner 9 training for both online and in-person training sessions. This position will be responsible for developing a training schedule and conducting in-person training.
N.C. Minimum Required Knowledge, Skills, & Abilities:
Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.
Additional knowledge, skills, and abilities required to perform the essential functions of the position:
Experience developing IT training programs
Experience conducting in-person IT training
Experience developing materials for online IT training
Advanced knowledge of Microsoft Office
Experience working in SharePoint and knowledge of SharePoint features
Advanced knowledge of Banner Finance, HR, and Student modules
Ability to learn Banner 9
Preferred education, professional skills and experience:
Graduation from a two-year college with a degree in Information Systems or other computer related field and at least 6 months experience in Information Technology related field or equivalent combination of experience and education
Experience working with multiple platforms and have the ability to handle multiple projects concurrently
Excellent interpersonal, written, and verbal communication skills
Excellent customer service and organizational skills and willing to learn new technologies
Thorough knowledge of and proficiency in Windows and/or Mac operating systems; MS Office products; MS Outlook (client working with exchange server); web browsers; web-page applications, and multi-media hardware and software applications. Comprehensive technical knowledge concerning supported products (hardware and software) and networked computing environments
Recruitment Range: $31,000 - $32,210
NC Salary Grade Equivalency: 63
Hours Per Week: .75 FTE (30 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: TBD
Position Number: 8015
Job Posting Date: 10/03/2017
Posting Close Date: 10/13/2017
PLEASE NOTE: To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application. Due to the high interest in positions at UNCW, we are happy to answer any questions you may have regarding the position if selected for an interview. Thank you in advance for your understanding.
You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.
For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified persons from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.