A high volume Dunkin Donuts / Baskin Robbins franchise has immediate openings for Managers and Assistant managers.
The Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, and compliance with all applicable laws.
Responsibilities include but are not limited to:
• Recruit, hire, train and develop employees.
• Communicate job expectations to their team, holding them accountable, and documenting any performance or attendance issues.
• Responsible for assessing all store employees performance; conducting reviews as scheduled
• Hold guests as highest priority and role model exceptional guest service.
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on compliments and complaints.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Ensure all shifts are appropriately staffed to achieve guest service goals and meet labor allowance
• Ensure Brand standards, recipes and systems are executed while taking appropriate steps to correct deficiencies
• Control costs to help maximize profitability.
• Complete vendor orders as needed assuring all necessary products are available at all times
• Complete temperature and coffee calibration logs and checklists required daily
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.
• Complete all required training and support the training of other team members.
• Consistently meet and exceed goals
• Past management experience required
• Strong leadership qualities
• Passion to excel
• Ability to multi task and thrive in a faced paced environment
• Dependable and reliable
• Strong attention to details
We are a high volume Dunkin Donuts / Baskin Robbins Franchise with 9 stores located in the Southwest suburbs of Chicago.
Tinley Park, IL
Mon, 2 Oct 2017 08:04:17 PDT