Temporary Administrative Support Associate

Greensboro, NC
Oct 03, 2017
Institution Type
Four-Year Institution
Requisition Number S1346

Position Number Temporary Administrative Support Associate

Position Classification Title Administrative Support Assc

Functional Title Temporary Administrative Support Associate

Position Type Temporary Staff

Position Summary

The University of North Carolina at Greensboro is a public, coeducational, doctoral-granting, residential university chartered in 1891. It is one of the three original institutions of The University of North Carolina System.

The Department of Human Resources is seeking qualified individuals for temporary Administrative Support Associate positions that may become available on campus. When a UNCG Department is in need of a temporary Administrative Support Associate, qualified applicants who have applied to this temporary pool will be considered.

Duties and responsibilities could include, but are not limited to the following:

  • Providing professional support and customer service to clients, students, Faculty and/or Staff
  • Assisting the with clerical and administrative duties
  • Answering and transferring telephone calls
  • Composing written materials; including memos, emails, agendas or minutes from meetings
  • Banner Processing
  • Ordering office supplies
  • Other duties assigned by Supervisor

Minimum Qualifications


Preferred Qualifications
  • At least six (6) months of Administrative Support experience.
  • Previous working experience at a higher education learning institution

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, than management may consider other applicants. Salary would be determined based on competencies, equity, budget and market considerations.

Special Instructions to Applicants


This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applications are not complete until an online confirmation number is received at the end of the application process.

Recruitment Range listed for each competency level of an Administrative Support Associate
Contributing = $11.22 - $13.36
Journey = $13.36 - $15.72
Advanced = $15.72 - $17.86

Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources.

Recruitment Range $11.22 - $17.86

Org #-Department Human Resources - 58401

Work Hours of Position Hours may vary and will be determined by the hiring Department

Job Family Administrative and Managerial

Band Associate

Competency Level Contribtuing, Journey, Advanced - The level will be determined by the applicant's demonstrated skill level and the department's business need.

2-4 key competencies for successful execution of job duties, including chosen level definition:

Communication - Verbal
Contributing - Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Screens and directs clients/visitors to appropriate source.
Journey - Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.
Advanced - Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information.

Communication - Written
Contributing - Gathers readily available information from office records to draft e-mails, memos and other documents. Proofreads documents for grammar, spelling, punctuation, and basic formatting. Provides answers to requests for general information in written format.
Journey - Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.
Advanced - Independently composes letters, memos and reports requiring research and presents data accurately to support findings. Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs. Reviews sensitive materials and edits content constructively.

Office Technology
Contributing - Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Operates and performs tasks to maintain equipment with a general understanding of its capabilities.
Journey - Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results.
Advanced - Integrates varying software or learns new computer applications to meet unique work needs. May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Knowledge - Program
Contributing - Understands general operation of functional unit, to include knowledge of staff and program responsibilities. Applies knowledge or reference material necessary to provide answers to "frequently asked questions". Uses general knowledge of program procedures, methods and practices to refer clients to resources.
Journey - Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.
Advanced - Applies substantive knowledge of program policies and procedures that effect operations. Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.

Problem Solving
Contributing - Identifies and recognizes problems that have established precedents and limited impact. Refers non-standard questions and problems to higher levels.
Journey - Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.
Advanced - Independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems.

Open Date 10/01/2017

Close Date 12/31/2017

Job Close Date

Type of Appointment Temporary 1.0 (Full-Time)

FLSA Non-Exempt

Time limited duration of appointment

Duration of appointment will be determined by the needs of the department.

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
Optional Documents
  1. Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you graduated from high school or received a GED?
    • Yes
    • No
  2. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • NCWorks.gov
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  3. * Do you have experience using BannerHR?
    • Yes
    • No
  4. * Do you have experience using BannerStudent?
    • Yes
    • No
  5. * Do you have experience using BannerFinance?
    • Yes
    • No
  6. * How many years of Administrative Support experience do you have?
    • Less than 1 year
    • 1 year
    • 2 years
    • 3 years or more
  7. * Do you have experience in higher education?
    • Yes
    • No
  8. * Please rate your computer applications skills? (Using Excel, Word and Powerpoint)?
    • Beginner
    • Intermediate
    • Advanced
  9. * Do you have experience as a Receptionist?
    • Yes
    • No
  10. * Select the highest level of education completed?
    • High School
    • Some College
    • Associate's Degree
    • Bachelor's Degree
    • Higher than a Bachelor's Degree

To learn more or to apply for this position please visit our UNCGjobsearch website at https://jobsearch.uncg.edu



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