Audio Visual Technology Specialist - College of Engineering IT Shared Services (A1700613)

Location
Champaign, IL
Posted
Oct 03, 2017
Institution Type
Four-Year Institution



Audio Visual Technology Specialist
Engineering IT Shared Services
College of Engineering
University Of Illinois at Urbana-Champaign


Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an Audio Visual Technology Specialist. Engineering IT is the primary information technology services provider for Engineering at Illinois, serving the IT needs of more than 1,100 faculty and staff and over 10,000 students. The mission is to ensure that all faculty, students and staff in the College have easy and well-supported access to IT services that are second to none in support of their teaching, research, and learning. Engineering IT prides itself on a user-centric approach to IT, with emphasis on effectiveness, visibility and accountability. The organization has a strong commitment to career and professional development with a dedicated training budget, defined promotion tracks and performance-based raises for full time positions. This is an excellent opportunity to join a dynamic team. More information about Engineering IT can be found at http://it.engineering.illinois.edu/about-us/.

This position will serve as the subject matter expert in the field of Audio/Visual (A/V) technology within Engineering IT, taking a holistic view of the College's A/V landscape and planning for its future needs. The A/V Technology Specialist is responsible for coordinating the procurement, maintenance, and support of A/V technology such as projectors, cameras, microphones, etc. within instructional, conference, and collaboration spaces, as well as digital signage across the College of Engineering. This position will also support activities, including acting as a technical escalation point for Engineering IT's front line IT specialists, as well as some direct assistance to end-users.

Specific duties and responsibilities include the following:
  • Consult with units within the College on the design, purchase and installation of A/V technology for instructional, conference, and collaboration spaces.
  • Partner with front line Engineering IT staff on the support of A/V technology and serve as their escalation path.
  • Coordinate deployment and technology maintenance of digital signage systems.
  • Stay abreast of trends in A/V technology and integrate appropriately to ensure the College's excellence in instructional, conference, and collaboration spaces.
  • Develop, implement and/or coordinate processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College.
  • Develop documentation and provide training for units and individual users on the use of A/V technology.
  • Develop and encourage best practices regarding the use of A/V technology.
  • Work with Engineering IT and departmental staff to provide A/V support for occasional high profile events, which may occur outside business hours.
  • Promote the use of standard A/V systems and services where practical and work to adapt such services to the unique needs of the unit where necessary.
  • Analyze functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
  • Perform varied A/V tasks requiring some evaluation, originality, and/or ingenuity.
  • Independently complete assigned projects with durations of 2-6 months.
  • Manage A/V projects with durations of 2-3 months.
  • Respond to requests in a timely, polite, and professional manner.
  • Promote excellent customer service by taking responsibility for assigned functional areas, owning problems until resolution.
  • Actively maintain relationships with user community, proactively communicate relevant information, and stay informed of user's needs and initiatives.
  • Other duties as assigned.


Minimum qualifications:
  • Bachelor's degree
  • Three (3) years' of full-time or equivalent part-time professional experience in IT or A/V operations which must include (years' experience may run concurrently):
    • Two (2) or more years supporting A/V technology, including projectors, microphones, cameras, digital signage.
    • One (1) or more years working in a customer service environment.
  • Excellent written and verbal communication skills to a variety of audiences (management, peers, and users) as well as the ability to write documentation.
  • Experience in troubleshooting common desktop and mobile computing applications and hardware.
  • Experience completing most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.
  • Experience working in a team or collaborative environment.
  • Extensive knowledge of current technology and software for production and display of multimedia content (e.g. cameras, mixers, projectors, digital displays, FourWinds).
  • Knowledge of video conferencing technologies.
  • Knowledge of presentation/lecture capture systems (Echo360, Extron, etc)
  • Familiarity with tools, concepts, and resources associated with project management and related activities.
  • Familiarity with enterprise tools or services such as endpoint management, imaging, or centralized solutions.
  • Familiarity with instructional or collaborative space design.
  • Familiarity with A/V technology, setup, and coordination for large and/or remote events.

Preferred qualifications:
  • Experience in technology support at an institution of higher education or equivalent.
  • Experience in the use of Microsoft Active Directory, LDAP, or other directory service.
  • Experience training customers or colleagues in the application of A/V technologies.
  • Ability to diagnose network problems; Knowledge of essential network services (DNS, DHCP, VOIP and/or VPNs).
  • Ability to script or program in at least one format or language.
  • Familiarity with enterprise tools or services such as endpoint management, imaging, or centralized solutions.
  • Industry recognized certification in audio-visual systems or project management (InfoComm CTS or PMI CAPM, etc).


The A/V Technology Specialist position is a full-time, benefits-eligible academic professional position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. Applicants may be interviewed before the closing date; however, no hiring decision will be made until after that date. The minimum salary is $50,200, commensurate with experience and qualifications.

To apply, please create your candidate profile at http://jobs.illinois.edu and upload your cover letter, resume, and names/contact information for three references as a single PDF file by October 27, 2017. Interviews and hires may take place prior to the closing date; however, full consideration will be given to complete applications received by that date. For further information regarding application procedures, contact Sarah Musselman at slmussel@illinois.edu or 217-244-1056.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University's commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu



College Name or Administrative Unit: Engineering
Category: Academic Professional
Title: Audio Visual Technology Specialist - College of Engineering IT Shared Services (A1700613)
Open Date: 10/02/2017
Close Date: 10/27/2017
Organization Name: Engineering IT Shared Services

PI99665419