IT Systems Support Professional II - AV Installer II

Kennesaw, GA
Oct 03, 2017
Institution Type
Four-Year Institution
Provide second tier customer support to the campus user community including issues related to email, file sharing and data recovery procedures; perform as primary administrator of mission critical servers in ITS, including those that provide enterprise wide file, print, email and directory services to campus; administer all ITS Windows and Novell server data archiving systems; manage server hardware for IBM Blade chassis, servers and tape backup devices.

The AV Installer II is responsible for the installation of campus audio/visual equipment in an accurate and timely fashion. The AV Installer II is responsible for ensuring that the finished installation adheres to the original design plan, is installed cleanly and professionally, and meets all internal and industry standards. This position provides technical support for campus AV infrastructure when needed.

Employees in this position are responsible for building AV racks and lecterns in the AV Engineering warehouse or in the field. Racks should be cabled neatly and according to system plans. The AV Installer II is responsible for loading completed racks and/or lecterns onto transport vehicles and moving them along with other project tools, materials, and consumables to the installation site.

At the site, all necessary cables are installed in ceilings/walls and labeled, terminated, and tested per industry standards. Speakers, displays, projectors, cameras, control panels, and other devices are wired into the system along with any components assembled/configured/programmed/tested in the warehouse. Installations frequently include working in ceilings and wall cavities. All walls and other surfaces must be carefully measured and cut to avoid any damage to furniture and other surfaces. The Installer II is responsible for maintaining a clean installation zone.

The completed system is then tested for basic functionality, verified against the Project Plan, and then passed on for final programming, assessment, and signoff. Any deviations are noted and the Installer II responsible for rectifying those issues before the project is released to customers. Installations should take place within the allotted window.

Prior to an installation, an AV Installer II may be called upon to perform a pre-installation site check, wherein networking and site conditions are verified to ensure a smooth and accurate installation process.

Post-installation, the AV Installer II is responsible for removing all unused/removed equipment and trash and returning to the AV Engineering warehouse for proper disposition of materials and trash disposal/recycling. Status of installed and/or returned inventory equipment must be updated in the UITS asset management system.

The AV Installer II is responsible for monitoring the AV Engineering trouble ticket queue and handling incoming tickets in a timely fashion. The Installer II is expected to have strong AV troubleshooting skills and for repairing most problems in the field without further escalation.

The AV Installer II Is responsible for maintaining a neat and organized work area at all times and for assisting with maintaining the cleanliness and organization of the AV Engineering warehouse.

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.

As part of the background check process, this position WILL require a satisfactory MVR (Motor Vehicle Report) as a condition of employment. See for policy guidelines.

Required Qualifications: Technical diploma, Associate's degree, 2 years of college course work and 2 years experience OR High School diploma and 4 years experience.

Desired Qualifications:

  • Certified Technical Specialist (CTS) certification
  • Certified Technical Specialist – Design or Installation (CTS D/I) certification
  • Understand projector geometry and understand/calculate projector throw distances