SENIOR CLIENT SERVICES DIRECTOR

Employer
Simpson Healthcare
Location
Old Lyme, CT
Posted
Oct 02, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description

Simpson Healthcare is a strategic scientific agency that Builds Brand Health for our clients and we're currently expanding. We need a Senior Client Services Director (Senior CSD) to join our dynamic team. The Senior CSD will be responsible for managing multiple clients and their brands and will act as a team leader. The Senior CSD will be responsible for managing his/her specific projects as well as a dedicated support staff. They will also effectively and efficiently manage the client relationship and communicate all client needs to leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manages the client relationship, with EVP, to ensure an exceptional client experience and 100% client retention.
  • Understand project strategies and implement tactics accordingly.
  • Leads all project management efforts of assigned projects including timelines, quality, budget, strategy and specs.
  • Pro-actively develops, manages and communicates timelines and milestones of all assigned projects.
  • Manages all project details to ensure all actions are accomplished in a timely and accurate manner.
  • Collaborates with the Scientific, Strategy, Creative and Digital groups on all assigned projects.
  • Ability to work independently but demonstrate strong team/collaboration skills.
  • Participates in regular client and staff meetings.
  • Mentors and supervises junior project staff.
  • Stays current on industry news and events.


REQUIRED KNOWLEDGE AND SKILLS:
  • Minimum of 5-7 years experience in a healthcare, medical communications or scientific agency.
  • Bachelor's degree in a related field is required, Master's degree a plus.
  • People management and mentoring experience preferred.
  • Strong attention to detail, specifically in the science of project management.
  • Excellent communication skills including verbal, written and presentation.
  • Enthusiasm, positive attitude and a sense of humor all while multi-tasking.
  • Excellent technology skills with a high proficiency with Microsoft Office (PowerPoint, Word, Excel and Outlook) and web-conferencing are a must.
  • Familiarity with both Windows and Mac environments is a plus.
  • Available to travel as required, may be up to 25% of the time.


Company Description
If you're looking to join a dynamic, fast-paced work environment that embraces creativity and innovation while fostering teamwork, we'd love to hear from you!

We offer a generous compensation and benefits package that includes medical, dental, life insurance, 401K, plenty of PTO + holiday time, the ability to work from home up to 2 days a week, free parking, casual dress, all the free beverages you can drink (plus an occasional food truck...) in a fun, collaborative work environment. We also embrace both Windows and Mac, you choose when you start!


Old Lyme, CT

915e000c41

Sun, 1 Oct 2017 15:50:23 PDT

PI99638346