Northern Division Service Manager
Municipal Maintenance Equipment has an immediate vacancy for the position of "Northern Division Service Manager". This position will be responsible for the day to day operations of the Service department in Northern California with day to day responsibility for the Sacramento and Hayward facilities.
Manage workflow and distribute service jobs.
Manage technicians including but not limited to: quality control, time management, on-time accurate reporting, cleanliness, professionalism.
Ensure all technicians are factory trained and establish and monitor continuous education.
Manage service facilities and physical assets including but not limited to: service trucks, rental fleet, and company owned tooling.
Collaborate with parts and sales to ensure a positive and efficient working environment.
Customer communication including but not limited to: scheduling, service writing, diagnostics/troubleshooting, problem solving, conflict resolution.
Preparation of customer bills/statements for processing.
Preparation of warranty claims for processing.
Management of rental equipment including but not limited to: regular maintenance and repair, DMV/DOT reporting, check in check out, customer training.
Implement and enforce all safety and operation policies and procedures.
Occasional in field customer visits.
Requirements of the Northern Division Service Manager:
Have experience managing and scheduling technicians or similar.
Have mechanical experience in heavy equipment or diesel trucks.
Strong interpersonal skills and established track record as a professional communicator.
Proficient computer skills including Microsoft products, Service management software.
Willingness to travel to Hayward and or Sacramento as required.
Experience working with Municipal/Public Works customers highly desirable.
Good driving record, California CDL desired.
Pre-employment and DOT required drug screening.
We are looking for someone to join a tight knit family owned business focused on customer service. We are the leader in our industry and regularly one of the top distributors in the country for a variety of product lines. Salary is commensurate with experience and includes an aggressive bonus structure. Other benefits include Medical/Dental insurance, Retirement with Company match, Life Insurance, paid holidays and paid vacation. If you are interested please respond to this post with a current resume.
Municipal Maintenance Equipment, Inc. (MME) is the leading source for municipal equipment, service, and parts support throughout California and Northern Nevada. We currently serve the government and construction industry from our four California locations. "Customer Satisfaction is Our Goal".
Sun, 1 Oct 2017 12:43:48 PDT