Student Services Associate III

Provide professional counseling to students in group or individual settings; responsible for vocational testing and assessment, program development and evaluation, and outreach activities.

Reporting to the Associate Director of Customer Service, this position is directly responsible for face-to-face interaction with our students, families, faculty and staff.

The individual selected for this position must have experience working in a financial aid office. This position is considered one of our senior level individuals within the Customer Service side of the Office of Student Financial Aid. They should be comfortable with federal and state rules and regulations and have a wide knowledge base regarding federal and state programs.

This individual must be able to work with diverse populations with a calm demeanor and a willingness to help attitude. In many institutions, this position is called a financial aid counselor.

The responsibilities of this position include:

Respond to student inquiries by working the front desk, responding to tickets from the Communications Center and email inquiries from students; Research and correct any outstanding issues that need to be resolved as a result of these inquires.

Review student's eligibility for HOPE and Zell Miller Scholarships.

Award students' financial aid and reviewing awards to ensure they are awarded correctly.

Award students financial aid and perform verification of FAFSA data.

Complete return of funds when necessary (R2T4).

Meet with students and families to review financial aid options. Ensure financial aid is awarded to students timely and correctly.

This position will be responsible for a portion of the alpha split assigned to all counselors. In addition, the individual must be comfortable in making presentations to large groups, as well as training other staff members.

As part of the background check process, this position WILL require a satisfactory Consumer Credit check as a condition of employment. See for specific policy guidelines.

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.

Required Qualifications:

Bachelor's degree and 2 years related experience.

Desired Qualifications:

Bachelor's degree and 5+ years working in an Office of Financial Aid, understanding of federal and state rules and regulations as they apply to financial aid in the State of Georgia; and Solid presentation skills and comfortable speaking in front of large groups.