Student Services Specialist

Location
Stanford
Posted
Oct 02, 2017
Institution Type
Four-Year Institution


Stanford University

Student Services Specialist

Job Number:
76518

Note: Not all unique aspects of the job are covered by this job description


JOB PURPOSE:

Under the supervision of the Student Services Manager, provide administrative support for the Mathematics Department's undergraduate degree programs and the department's course offerings. Monitor declaration process and degree progress of undergraduate majors and minors. Provide administrative support for courses including room scheduling, managing homework graders and tutors, and coordinating textbooks and desk copies. Process room requests for academic events. Organize events such as outreach to prospective majors, student/advisor lunches, and Commencement. Update the Bulletin and time schedule. Coordinate grant applications, funds, and programs to support undergraduate advising and research. Assist the Student Services Manager with the graduate admissions process including answering routine questions, auditing PhD applications for completeness, and organizing prospective student open house.


CORE DUTIES*:

Review documents and forms for completeness, track files for follow up and distribute for review.

Research and resolve routine issues, refer complex issues to other staff.

Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.

Coordinate logistics for outreach activities, meetings, and events.

Respond to routine inquiries from students, faculty, external constituents, and staff.

Serve as a subject matter resource to students and other departments.

Contribute to general office administration and process improvements.

May train and direct day to day activities of student and temporary workers.

* - Other duties may also be assigned


MINIMUM REQUIREMENTS:

Education & Experience:

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

Strong written and verbal communication skills.

Basic computer skills, including experience with Microsoft Office Suite.

Customer service skills.

Basic office administration skills.

Ability to learn compliance with legal, financial, and university policies and external regulations.


Certifications and Licenses:

None


PHYSICAL REQUIREMENTS*:

Frequently sit, perform desk-based computer tasks.

Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


WORKING CONDITIONS:


WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.


Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.


Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.




Job: Student Services

Location: School of Humanities and Sciences
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.






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