Field Service Engineer

Employer
Box on Demand
Location
Battle Creek, MI
Posted
Oct 01, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description

FIELD SERVICE ENGINEER: This posting is also for an entry level PM Tech. READ POSTING THOROUGHLY.

About Us

Box on Demand, a subsidiary of Plymouth Packaging, is a rapidly growing organization focused on delivering cost effective packaging solutions for our North American customers. Box on Demand is a new approach to sourcing corrugated packaging for companies that ship a complex and shifting mix of products. With our box system you can quickly and cost-effectively produce custom corrugated packaging in your own facility. Because you order raw, un-converted corrugated, your packaging costs are consistent across any configuration, quantity, or design. Our equipment can provide cost savings, packaging flexibility and square footage recovery for our customers and as a result the demand for our equipment continues to expand.

POSITION SUMMARY

A Field Service Engineer will be responsible for installation, repair, and maintenance of Box on Demand equipment at customer sites. The Field Engineer duties will also include a rotation of phone support during on-call weekends. Travel will vary considerably from week to week but can be expected to be 50-75% of the time.

While the primary search is for experienced FSE, we are also seeking to immediately fill multiple positions at an entry level :"PM Tech". If you are at an entry level, this is a great opportunity to get started in Field Service. We will train you and help develop you into a top notch Field Service Engineer. The job is that of Pm Tech. The PM tech will learn how to perform preventive maintenance on our equipment in a hands on environment. You will be trained here in our Battle Creek, MI facility. You will then shadow experienced techs and rapidly move to performing regular maintenance on our equipment at sites throughout North America. The goal is to advance all FSE through entry level PM tech to FSE putting your advancement under your control.



KEY RESPONSIBILITIES
  • Our success depends on our Customers continued utilization of our equipment to meet their custom packaging needs. Customer satisfaction is a critical goal and we respond to inquiries in a timely manner and coordinate customer service needs with other departments as required.
  • Install designated box making equipment at customer sites. Equipment is selected based on customer's needs, expected volumes and mix by our application group.
  • Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to the Field Engineering team or department management. Issues could include Mechanical, Pneumatic, PC interface, PLC and Electrical or Controls.
  • Train customers on how to utilize the equipment for efficient production. Multiple methods of entry are common to our machines and training is critical to the successful implementation of our equipment.
  • Preventative Maintenance will be performed at the customer's sites to maintain a high level of efficiency and performance. We also provide emergency repair if a customer needs immediate assistance where a Field Engineer would be dispatched in short notice.

• We provide 24 hour phone support to our customers. This position will be in the weekend rotation for on-call coverage to provide technical support to external customers and resolve issues regarding hardware and software. The applicant will need the ability to talk a customer through an issue and escalate to the next level when appropriate.

• We are a team of professionals dedicated to continuously improving our service to the customer. This includes installation, maintenance, customer training, internal training, as well as systemic improvements. We openly share our successes and failures so the team as a whole continues to improve.
  • Complete service documentation as required by site visits or phone support. Logs and tracks all service order activity in our database, maintains history records and related problem documentation
  • The Field Service Engineer is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.
  • Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on fixing the root cause
  • Excellent follow-up skills to insure we exceed customer expectations, and close outstanding issues in a timely manner
  • Strong communication and listening skills


Box on Demand is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Qualifications

General Qualifications
  • Strong electrical, controls, and mechanical aptitude with a proven track record of installation, training and maintenance success.
  • History of trouble shooting industrial equipment
  • Sense of Urgency -Must be action oriented with the ability to prioritize daily activities and determine what requires immediate attention.
  • Strong Interpersonal and Communication skills -must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator.
  • Ability to adapt -must be flexible and understanding with change as it occurs regularly for a Field Service Engineer throughout his/her day/week. Must be able to think quickly and respond positively to those changes.
  • Able to travel 50 -75% of the time
  • Ability to lift 50 pounds


Preferred Education and/or Experience
  • Associates degree in electrical, industrial, mechanical or military equivalent preferred but not required
  • 3 + years of prior field service experience with machine installation is preferred
  • Highly computer literate (especially in Excel, Word, and Networking)
  • Strong deductive reasoning and problem-solving skills
  • Strong interpersonal and communication skills


Organization

: Box on Demand

Job Function

: Technical Service



Primary Location

: North America-United States-Battle Creek, MI

Schedule

: Full-time

Company Description
Box on Demand, a subsidiary of Plymouth Packaging, is a rapidly growing organization focused on delivering cost effective packaging solutions for our North American customers. Box on Demand is a new approach to sourcing corrugated packaging for companies that ship a complex and shifting mix of products. With our box system you can quickly and cost-effectively produce custom corrugated packaging in your own facility. Because you order raw, un-converted corrugated, your packaging costs are consistent across any configuration, quantity, or design. Our equipment can provide cost savings, packaging flexibility and square footage recovery for our customers and as a result the demand for our equipment continues to expand.


Battle Creek, MI

4a88d5b09

Sat, 30 Sep 2017 13:11:01 PDT

PI99628463