Information Line Specialist (Part Time)- Staff Pool

Location
Houston, TX
Posted
Sep 30, 2017
Institution Type
Community College


The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

SUMMARY

Provide in-depth information about classes, registration, campus specific classes/programs, new programs, financial aid and act as a referral resource to colleges and departments that interested parties are seeking information about.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide information about the entire college system and HCCS current processes/procedures regarding the Enrollment process as well as the registration process.

Update Student Service department with current information furnished by colleges and departments.

Responsible for facilitating all departments of Student Service, regarding but not limited to financial aid, registration, online student service, admission, testing, etc.

Assist students with processes and procedures for admissions, registration, financial aid etc.

Check with departments to gain information about request that are being received to update information resources.

Monitor HCCS news for information that may be available to assist callers and update student service staff.

Act as receptionist/troubleshooter for the building and direct/refer incoming traffic to appropriate departments.
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or GED equivalent.

EXPERIENCE

One (1) year experience in an office environment.

Prefer switchboard experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent oral and written communication skills

Ability to deal with a diverse population

Knowledge of Student Service processes and procedures, academic course offerings, classes and campus specific programs at each Houston Community College location.

Location

Houston is a city with limitless possibilities:
  • Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
  • Approximately 145 languages are spoken here.
  • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
  • Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
  • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
  • World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions.
  • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
  • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies

David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity

PO Box 667517

Houston TX, 77266

713 718.8271 or Institutional.Equity@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.



This job description may be revised upon development of other duties and changes in responsibilities.

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