IT Managed Services delivery, architect, and operations manager

Pro Computers
Gulfport, MS
Sep 29, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Pro Computers is looking for the right person to assist in growth.
Our ideal candidate has 10+ years in the IT Industry and is looking to get away from solely providing break fix service and move to the managed service side of things. You will be required to have the following abilities and perform the following tasks:

CRM, Technician, and ticket documentation, scheduling, flow, and management
SLA monitoring, documentation, performance, optimization, modification, and revision
Remote Monitoring and Management Administration, documentation, fulfillment, and deployment
Monitor, create, & design policies, procedures, and documentation
Develop and reply to hardware, software, or service proposals
Lead generation, account maintenance, and financial reporting

PC, Mac, Tablet, Phone use, configuration, maintenance, repair, & troubleshooting
E-Mail management and administration via POP, IMAP, and Exchange platforms
Windows server management, deployment, maintenance, and troubleshooting
Scripting prowess, API configuration, backup management, & familiarity with Windows server environments
Cisco/SonicWALL/Linksys/SOHO router Configuration, troubleshooting, and management
UTM, SQL, & Cloud Services management, monitoring, and configuration
AD Group Policy administration, including security protocol management, SSO, design and implementation
Service delivery on-site and remote for Windows, Mac, VMware, and "IX" environments
Availability for after hours support when required and adaptive to situations as they arise

Calm and even demeanor, well spoken, presentable, able to talk in both customer and technical terms
Prompt, attentive to detail, ability to lead projects, and courteous to all
Needs to multitask, be dependable, have integrity, be a quick thinker, and easily relate to customers in general
Works well with others, personable, able to lead or join a team if required
Solarwinds Nable, SonicWALL, or CommitCRM familiarity a plus

Salary DOE with performance based incentive program.

Company Description
Pro Computers was established in 2004 and is a locally owned and operated leader in IT servicing the Mississippi Gulf Coast areas. We design, implement and support IT hardware, software and services for small to medium businesses so they can focus on their business. Our managed services fulfill the IT needs of our customers while allowing them to do what is they are in the business of and not the headache of IT.

Gulfport, MS


Sat, 23 Sep 2017 13:24:44 PDT