Helpdesk Specialist (2nd Shift) - Information Technology

Location
Allendale MI
Posted
Sep 29, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Summary:
The second shift for the Help Desk Specialist in Sunday-Thursday from 4 p.m. to 12 a.m.  Schedule could change during the Spring/Summer.

Required Qualifications: 

  • Bachelor’s Degree.
  • 1 year professional experience in Microsoft Windows support
  • Strong hardware and software troubleshooting skills
  • Apple Macintosh experience
  • Experience in Helpdesk or Call Center support
  • Excellent written and oral communication skills 
  • Preferred Qualifications: 

    • Bachelor degree in Computer Science or related field. 
    • Supervisory experience
    • 2 years professional experience supporting Microsoft Windows computer users
    • Active Directory user support experience
    • Experience supporting Macintosh computer users in a business or educational environment
    • Microsoft Office product experience
    • Basic understanding of IP addressing and basic network protocols
    • Blackboard or other LMS experience
    • Self-motivated and a self-starter, following projects through to completion

    Responsibilities: 

    • IT help desk
    • Provide hardware help desk support for students, faculty and staff
    • Provide 24-hour return call policy
    • Work with Academic Computing staff in coordination of work orders
    • Prioritize work and define work schedule for Level I students
    • Work with hardware support staff in troubleshooting recurring hardware/software issues
    • Collaborate with Technical Support unit to ensure supported hardware/software are included in the standard images
    • Provide Macintosh and Windows support for hardware/software
    • Reset faculty/staff/student account passwords as needed
  • Provide management with appropriate status reports
  • Entry of all help desk calls into the work order system
  • Weekly status report of work orders
  • Supervision
  • Collaborate in supervising and training Student workers
  • Other duties on a part time or permanent basis, as assigned.
  • Salary:  Commensurate with Experience 

    Department/Division:  Information Technology

    Deadline Date For Filing Applications:  October 13, 2017

    How to Apply:  Apply online at jobs.gvsu.edu and click “Apply now”. Please include a letter that specifically addresses how skills, education and experience relate to the position announcement, a resume, and a list of three references.  The online application will allow you to attach these documents electronically.  If you need assistance, call Human Resources at 616-331-2215.