Completion Project Manager

Cleveland, OH
Sep 29, 2017
Institution Type
Community College

diversity employer

Department Name VP Enrollment Management (3R1100)

Campus or Location District Administration

Vacancy Number 104-18

Reports To VP, Access and Completion

Recruitment Type External/Internal

Job Category Professional

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Oversees, directs, and manages the college wide operations related to completion initiative. Serves as a key member of the strategic enrollment management team. Provides oversight and coordination for cohort tracking, analysis, and coordinated triage with campus success teams to provide direct support to students and improve certificate and degree completion.

Job Responsibilities


Collaborates with campus success teams, Counseling Offices, Financial Aid & Scholarships, and the Registrar's Office to provide specific triage to students and remove barriers to completion.

Coordinates with academic affairs, counseling, and other offices to facilitate conversations around subs and waivers and assist students to the most direct path to completion.

Provides direct outreach and triage to students with special circumstance and various "holds" to resolve outstanding issues, connect them with resources, and move students toward completion.

Coordinates a case management approach and provides expertise in developing intentional outreach to students to facilitate certificate and degree completion.

Works with VP of Access & Completion and team to direct, track, and analyze enrollment data around cohorts of students closest to completion.

Serves as the main point of contact and information for college wide certificate and degree completion efforts.

Responds to tracking requests, evaluates completion efforts, and provides feedback to improve case management approach and intentional interventions with cohorts.

Coordinates collaboration with secondary Tech Prep Students to CTE post-secondary programs

Performs other duties as assigned.
**The following essential functions apply when working with graduating Tri-C Students (otherwise they don't apply and will not be a part of the essential functions the incumbent will be evaluated upon):

Directs and manages college wide completion events such as Grad Fest, and the distribution of DARS reports to students on the campuses

Works closely to provide outreach to students identified through the Clearing House as potential "reverse transfer" candidates to encourage receipt and audit of transcripts from partner institutions and works closely with Registrar's Office to automate the reverse transfer process for students

Required Qualifications


Bachelor's Degree
o Significant related experience may substitute for education

Minimum of five years of experience in higher education services area with high-touch student services, such as admissions, financial aid, business services, retention programs, or in student affairs


Proven leadership skills and ability to foster a team environment and work collaboratively

Demonstrated commitment to providing exceptional customer service

Strong results-orientation

Understanding of enrollment or retention services performance metrics, and ability to analyze data to inform practice

Experience working with academic plans, program pathways, and/or degree tracking/audit software to assist students and promote completion

Excellent written, verbal and interpersonal communication skills with all levels of staff and leadership

Strong event planning and facilitation experience

Proficient with Microsoft Office software applications

Possess sensitivity to appropriately respond to the needs of a diverse population


• Service Focus
• Collaboration
• Communication

• Time Utilization
• Quality of Work

• Adaptability
• Continuous Improvement

Preferred Qualifications


Master's Degree


Knowledge of enrollment or retention services software and emerging customer relationship technologies

Ability to work independently to complete goals and reach deadlines

Work Schedule

Standard College hours of operation, M-F 8:30am - 5:00pm

Posting Open Date 09/28/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have a Bachelor's degree or higher?
    • Yes
    • No
  3. * Do you have a minimum of five years of experience in higher education services area with high-touch student services, such as admissions, financial aid, business services, retention programs, or in student affairs?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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