Student Financial Services Counselor
Advertising/Posting Title Student Financial Services Counselor Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary
Provide exceptional customer service to students, parents and the campus community regarding all aspects of student finances. Determine student financial aid eligibility and generate aid packages in compliance with established federal, state, and institutional guidelines. Communicate with students and parents to address questions about educational expenses and explain potential options and required actions. Assist with inquiries about UVM bills and provide information regarding potential resources for account settlement. Participate in the awarding of scholarships, including assisting with selection of recipients and maintenance of scholarship funds. As a member of the Student Financial Services Team, analyze complex situations, problem solve, adapt to change, and understand the joint needs of the Customer Service unit as well as the Student Financial Services office as a whole. This position reports to the Customer Service Supervisor.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor's degree in business/accounting or related field and two to three years' customer service experience in financial aid or in the financial services industry required. Demonstrated commitment to exceptional customer service required. Desktop application and office automation skills required. Verbal and written communication skills required including the ability to effectively communicate through difficult and emotional interactions with students and parents regarding personal financial challenges. Ability to function in fast-paced environment using time management and organizational capabilities.
Familiarity with IRS documentation, previous employment in a higher education setting, and experience with student information systems highly desirable.
Other Information Special Conditions Occasional overtime/weekend hours required, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees Category Financial Aid Job Type Full-time FLSA Non-Exempt Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 35000.00 Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 66400.00 Staff Hiring Band Hiring salary budgeted at low end to mid pay band Staff Union Code NU
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 09/28/2017 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No
Position Title Business/Acctng Specialist Posting Number S1325PO Department Student Financial Svcs/11251 Position Number 007470 Employee FTE 1.00 Employee Term 12
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Documents Needed to Apply
- Cover Letter/Letter of Application
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.