Technical Support Specialist

Pennsylvania, Philadelphia, USA
Sep 28, 2017
Temple University
Position Type
Alt-Ac & Post-Ac
Institution Type
Four-Year Institution
The Technical Support Specialist will be primarily responsible for managing the desktop and laptop infrastructure. Provides technical and end user support for all aspects of information technology including but not limited to smart classroom support, science labs, scientific equipment integration, desktop assistance, office productivity software support and installation, AV software support, hardware support including installation, setup and life cycle replacement procurement recommendations. Performs other duties as assigned.
Required Education and Experience:
Bachelor's degree and at least two years of directly related experience. Demonstrated experience with hardware/software installations, and hardware troubleshooting and support. An equivalent combination of education and experience may be considered. Required Skills and Abilities:
*Working knowledge of the following operating systems in the area of installation, configuration and operation: Windows and Mac OS X.
*Working knowledge of general computer applications.
*Working knowledge of Microsoft Active Directory Domain.
*Working knowledge of large-scale computer deployments and mass imaging methods.
*Excellent customer service skills along with the ability to interact with a diverse group of students, faculty, and staff with differing technical abilities.
*Excellent written and verbal communication as well as organizational skills.
*Must be highly motivated with strong problem solving skills and the ability to work independently on defined projects.
*Demonstrated ability to handle multiple tasks and pay attention to details.
*Ability to work with and train individuals and small groups on use of technical equipment and applications. Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. To obtain additional information about Temple University please visit our website at Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.