Administrative Support Assistant

Springfield, MA
Sep 28, 2017
Institution Type
Four-Year Institution

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

  • Serve as primary reception in Dexter Counseling Center, facilitating access to therapeutic services as first point of contact for students.
  • Assist students with electronic intake process and provide guidance for completion.
  • Triage student intake for urgency
  • Coordinate student appointments, provider schedules, and appointment reminders
  • Oversee reception/waiting area ensuring safe and welcoming environment.
  • Appropriate management of confidential information (scanning/shredding documents as needed).
  • Work closely with on campus providers to meet student needs.

  • Required Degree(s): Bachelors
  • Preferred Degree(s): Masters
  • Required Field of Expertise: Social Work, Psychology, or related field
  • Preferred Field of Expertise: Experience with multi-line phone system, scheduling, and maintaining multiple calendars. Experience working with Electronic Health Records.

  • Customer service experience that includes working with challenging people dealing with difficult situations
  • Experience working in a mental health setting and knowledge of HIPAA (Health Insurance Portability and Accountability Act) preferred.
  • Maintain strict confidentiality regarding all student and employee health matters.

The Administrative Support Assistant is a full time, non-exempt, benefit eligible position. The position is scheduled for 35 hours per week during the academic calendar. Business hours are Monday through Friday 8:30 am to 4:30 pm with a one hour unpaid lunch break. The schedule for this position will be flexible to the needs of the department.

Qualified applicants should save and submit a brief cover letter, current resume, and contact information for three professional references (one of which must be a current or prior supervisor) as one document. Upload the saved document into the online application.

AIC is an Equal Opportunity Employer.


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