Consumer Credit Center Supervisor

Service Finance
Boca Raton, FL
Sep 28, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Call Center Supervisor

Hourly wage

Paid Holidays

Medical Benefits

Personal/Vacation Days

The #1 Indirect Home Improvement Lender is looking for you!

The Credit Center Supervisor is responsible for the assisting of planning, coordinating and controlling the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

• Responsible for day to day operations of 16 agent credit center representatives

• Receive escalated manager calls from all departments

• Provide coaching, mentoring & motivation to credit center representatives

• Evenly distribute assignments from other departments to Credit Center Representatives

• Conduct 90 day & annual reviews

• Assist Credit Center Representatives with any overflow calls to ensure customers are not placed on long holds

• Responsible for conducting disciplinary reports and meeting with agents to conduct review of their performance

• Control all staffing to make sure credit center adequately staffed with trained agents

• Review Credit Center Representative's timecards to ensure no unapproved overtime

• Track lateness and deviations from approved schedule

• Monitor dealer hold times & work with underwriting department to move approvals through the queue

• Monitor customer service levels and provide Q/A to keep excellent levels of customer service to our dealers and customers

• Conduct department monthly meetings

• Assist SFC operations by uploading loan docs, sending paper docs, sending credit decisions, allonges, and other documentation requested by dealers or customers

• Responsible for searching, setting up and conducting interviews

• Must be flexible with schedule availability. Primary schedule with be (3:30 pm - 12:00 midnight Tuesday - Saturday)

Company Description
Our company specializes in indirect lending for home improvement companies across the Nation. This is the perfect opportunity for someone who is looking to build a career with a growing company that offers a lot of room for growth and advancement. We have a structured paid training program taught by the executives of our company. Email your resume for an interview today, pass a background check and start tomorrow

Boca Raton, FL


Tue, 26 Sep 2017 10:20:20 PDT