Library Assistant IV - University Libraries
Reporting to Access Services Manager, this position supervises the Circulation Unit and oversees activities at the Lending Desk, opening and closing library as needed. Delegates work, assists with technology issues, recommends policy changes; oversees customer service environment, ensuring coverage and addressing patron concerns. Responsible for Alma Circulation functions and patron database. Hires, trains, supervises, evaluates, and budgets for hourly and work study positions; trains, supervises, and evaluates staff in Circulation Unit; trains new Access staff in all units on the On Call responsibilities at Service Desk. Schedules all Access staff for the Service Desk and produces training material. Must be available to work Tuesday-Friday 6:30am-2:30pm and Saturdays 8:30am-4:30pm
- Supervises hourly Circulation Assistant (student workers) positions in the Access Services Department.
- Hires, trains, supervises, and evaluates these positions.
- Delegates work, provides coaching for performance improvement
- Oversees technology issues.
- Recommends policy changes.
- Oversees and organizes unit workflow for all Circulation Assistants in the department.
- Creates a detailed report on hourly budget projections reflecting current hourly rates and number of hours needed quarterly.
- Tracks student worker budget throughout the year.
- Supervises hourly positions, and 12-15 work study positions.
- Develops, plans, implements training and development for Lending Desk employees in coordination with university and library policies.
- Assures excellent service is provided to patrons and policies are consistently enforced.
- Creates and maintains training materials using appropriate software.
- Oversees activities at the Lending Desk, ensuring adequate coverage and addressing patron concerns.
- Schedules all Access staff and student Circulation Assistants for Lending Desk.
- Works on-call at the Lending Desk assisting and coaching student employees on Lending Desk activities, utilizing the Alma system to check-out and check-in library material, collect and negotiate fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and Wiki, and refer patrons to the appropriate department within the library or DU campus as needed.
- Forward unresolved concerns to Access Services Manager as soon as possible and communicate Lending Desk concerns and relevant information to the access on call distribution list and other stakeholders within the library.
- Oversees all Circulation Unit office functions, including money reconciliation, timesheets, correspondence, reports, technology, etc.
Gadgets, Supplies, & Workflow Management
- Responsible for Lending Desks circulating gadgets, ensuring items are properly charged and ready for use, broken items are withdrawn and replaced, and new items are placed in appropriate packaging, barcoded, and readied for circulation.
- Orders and tracks supplies for Access department (used at service desk, employee workspaces, and shared spaces).
- Keeps adequate supply of workflow forms available and organized for department.
- Responsible for quarterly locker cleanout and maintaining locker checkout workflows.
Library Online Training Platform
- Maintains and updates the departments Lending Desk training platform to ensure information for staff and student workers is accurate and accessible.
- Other duties as assigned by Access Services Manager.
- High school diploma or GED.
- Demonstrated ability to oversee and direct the workflow of staff and train staff.
- Demonstrated organizational skills.
- Leadership potential.
- Excellent customer services skills.
- Experience writing and producing training materials.
- Experience working in a library, knowledge of LC classification system, experience with an integrated library system (ILS), and experience using LibGuides.
Tuesday-Friday, 6:30am-2:30pm and Saturdays, 8:30am-4:30pm
For best consideration, please submit your application materials by 4:00pm on Friday, September 29, 2017.
Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.
Please include the following documents with your application:
- Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.
All offers of employment are based upon satisfactory completion of a criminal history background check.