Document Delivery Assistant

Winston Salem, NC
Sep 26, 2017
Institution Type
Four-Year Institution
Document Delivery Assistant

*Cover letter is required with application.*

Summary: The Document Delivery Assistant will expand operations and partnerships between Wake Downtown and the Z. Smith Reynolds (ZSR) Library, and build on existing services to both campuses. Provides delivery, retrieval, and renewal services to faculty and staff on the Reynolda campus and Wake Downtown, and digitization of print collections for delivery to fulfill faculty, staff, and student requests across both campuses This position also has responsibilities in ZSR, and also offsite storage, providing deliveries and scanning services to Reynolda campus as well as Wake Downtown.

Essential Functions:

  • Pulls and scans for requested material in either ZSR or at the offsite storage location.
  • Retrieves items from ZSR stacks and offsite storage to fulfill requests. Requires use of lift at offsite storage, retrieves from shelves that are 36 feet up.
  • Scans and digitizes items to specified standards for Course Reserves, Special Collections, and Archives Digital Initiatives.
  • Delivers physical volumes to ZSR campus and/or Wake Downtown from ZSR and offsite storage. Oversees delivery operations to campus faculty offices.
  • Interacts with faculty at Wake Downtown and provides assistance with requests as well as deliveries.
  • Responds to calls from faculty for in office renewals.
  • Oversees pulling books from the library for the offsite storage operation and supervising a student workforce of two students at a time.
  • Provides daytime student supervision and training for students in stacks operations, shelving, retrieving, and shelf reading.
  • Supervises student workers.

Required Education, Knowledge, Skills, Abilities:

  • Associates degree or equivalent combination of education and experience.
  • Highly attentive to detail.
  • Works independently and autonomously.
  • Proficient in computer software skills (i.e. word processing and spreadsheets).
  • Ability to use a scanner.
  • Excellent communication (both written and verbal) skills with the ability to work directly with faculty.
  • Excellent interpersonal skills. Ability to work with and train individuals and small groups.
  • Ability to work collaboratively within and across teams.
  • Ability to lift boxes that weigh up to 75 pounds from the floor to waist height.
  • Ability to ride on an order picker to the height of 36 feet.
  • Ability to meet the requirements of the University’s automobile insurance.

Preferred Education, Knowledge, Skills, Abilities:

  • Previous experience with inventory management and warehouse work.
  • Experience with using Illiad, Voyager, and GFA software.
  • Experience or familiarity with software used in a variety of digital scholarship activities.
  • Experience with using an order picker lift or similar equipment.


  • Responsible for own work.
  • Manages staff/student workers.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Winston-Salem, North Carolina, United States



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