Assessment Specialist - University Assessment (Office of the Provost)

Allendale MI
Sep 25, 2017
Institution Type
Four-Year Institution

Job Summary:
The primary role of the Assessment Specialist is to support activities related to assessment and accreditation within the Academic and Student Affairs Division. This entry-level administrative position supports program-level student learning outcome assessment efforts across the university including, but not limited to, developing workshop materials and delivering workshops as requested. The Assessment Specialist is responsible for administering surveys, data analysis and visualization, as well as creating reports for internal and external stakeholders. This individual works as a member of the Strategic Planning, Assessment, and Accreditation (SPAA) team within the Office of the Provost, under the supervision of the Assistant Vice President for Academic Affairs.

The Assessment Specialist effectively communicates and collaborates with other SPAA team members, with faculty and staff in a variety of functional areas across the university, and with stakeholders internal and external to the university. Assessment efforts are focused on the effectiveness and impact of programs and services as they contribute to the mission and strategic plans of the university. The Assessment Specialist must be able to integrate feedback from multiple stakeholders and respond to different project needs. The Assessment Specialist tracks projects from start to finish, and manages multiple projects and priorities. The work involves a significant amount of detail-focused tasks in a quiet office environment.

Required Qualifications and Education:

  • Bachelor’s degree in a related field, with training or background in one or more of the following areas: assessment, planning, statistics, research methodology, program evaluation, or similar area;
  • Experience with assessment processes, including planning, outcomes development, instrument design, data collection, analysis, and reporting;
  • Knowledge and demonstrated experience using and applying one or more of the following: analytical software, database management system software, data mining software, and survey software;
  • Demonstrated ability to produce data in a clear and understandable manner meeting user requirements;
  • Ability to work with data of varying levels of quality and validity;
  • Proven competence in managing multiple tasks and ability to set priorities;
  • High degree of accuracy and attention to detail;
  • Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgement, diplomacy and tact;
  • Outstanding interpersonal, written and oral communications skills;
  • Commitment to diversity and inclusion of all community members;
  • Commitment to a collaborative team approach and customer service; and,
  • Ability to self-motivate, self-pace, and work autonomously.

Preferred Qualifications:

  • Master’s degree in a related field;
  • Three years of experience managing or overseeing outcomes assessment in a higher education setting;
  • An ability to learn and utilize assessment-related software, including for data collection (e.g., Campus Labs, Qualtrics), data visualization and data analysis (e.g., SPSS, Excel, Tableau) and databases (e.g. Access);
  • Ability to develop, improve or expand databases;
  • Experience working with faculty members in individual and group settings;
  • Experience supporting programmatic or regional accreditation processes;
  • Familiarity with regional accreditation expectations; and,
  • Ability to build relationships and motivate others to embrace sometimes new and unfamiliar processes.
  • Responsibilities:

  • Work closely with the Assistant Vice President to support institution- and program-level assessment and accreditation efforts;
  • Implement and support assessment projects across campus related to meeting objectives of strategic plans and understanding student learning, satisfaction, and needs;
  • Be a resource for, and assist with training of, faculty and staff in academic programs and administrative units through consultations on program assessment, including development of valid and reliable assessment methods, analysis and interpretation of results, reporting of results, and use of results to improve programs/services;
  • Assist with gathering, reviewing, and presenting information for institutional and programmatic accreditation, including writing reports and developing materials to support accreditation efforts.
  • Utilize technology to gather data and produce custom information (reports, charts, graphs and tables) from data sources;
  • Organize and clean datasets that can be used for more complex statistical analyses;
  • Develop and produce dashboards, key performance indicators, and other recognized metrics used to monitor and report organizational performance;
  • Generate reports based on large datasets, and distribute and disseminate reports to internal and external end-users;
  • Support leadership by researching and providing summaries of best practices at peer institutions;
  • Maintain knowledge of national trends in higher education assessment;
  • Develop and maintain library of assessment and evaluation resources, including online resources related to assessment strategies and reporting processes; and,
  • Perform other job-related duties as assigned.
  • Salary:  $45,000 - $50,000

    Campus:  Allendale

    Application Deadline:  October 16, 2017

    How To Apply: Apply online at and click “Apply now”.  Include a resume and a cover letter stating how your skills, education and experience address the responsibilities and qualifications of this position.  The online system will allow you to attach these documents electronically.  On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references.  If you need assistance or have questions, call Human Resources at 616-331-2215.

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