Fulltime Dispatcher

Job description

Fulltime Dispatcher

Worcester Polytechnic Institute

Department: Campus Police

Position Status: Administrative Non-Exempt Positions

Basic Function:
Serves as the first point-of-contact for callers and walk-in customers requesting service from the WPI Police Department.

Principal Duties and Responsibilities

  • Ability to handle confidential information appropriately.
  • Advises, directs and interprets emergency calls for service and initiates police, fire an emergency medical response, as needed, to incidents.
  • Monitors intrusion, duress, fire and card access alarms and notifies and directs the appropriate personnel to respond. Also monitors police scanner from the Worcester Police Department and advises WPI police patrol personnel of emergency types of calls occurring in the general WPI peripheral property area.
  • Operates a multi-line telephone system, emergency telephone system, and directs calls to appropriate personnel, providing information as requested.
  • Documents all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system. (police log)
  • Compiles and provides a statistical data report to the Chief (when requested).
  • Receives and relays LEAPS terminal information to appropriate police personnel.
  • Prepares and submits work orders to plant services department (when applicable).
  • Initiates (and documents) employee call-backs for maintenance emergencies, after normal business hours.
  • Initiates telephone notifications to various University officials in the event emergencies or other critical incidents, as directed by the on-duty supervisor.
  • Updates all emergency response manuals; alarm codes and applicable policy manuals kept at the dispatch desk.
  • Responsible for dispensing keys to authorized persons following prescribed sign-out and retrieval procedures.
  • Receives and controls “administrative journal (police log) entries” for lost and found property.
  • Supervises student dispatch assistants (when applicable).
  • Performs several tasks related to the parking program to include the issuance of parking decals; the collection of fines; the filing of applications and citations and the data entry that is related to the violations that are issued.
  • High School diploma or equivalent is required.

    Position Requirements

  • Must be dependable, honest and possess excellent written communications and interpersonal communication skills.
  • Typing and computer skills are required.
  • Familiar with Access Control/automated records management systems.
  • Must also successfully pass an on-the-job training program.
  • Three Letters of Reference
  • A pre-employment criminal records check is required.

    Posting Date: 09/22/2017

    Open Until Filled: Yes

    Special Instructions to Applicants:
    Please upload 3 letters of reference with application.

    EEO Information:
    WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

    Criminal Background Check Statement:
    A pre-employment criminal records check is required.

    To apply, visit: https://careers.wpi.edu/postings/5033





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    Job No:
    Posted: 9/25/2017
    Application Due: 9/25/2018
    Work Type: